Administrative Assistant with Customer Service Excellence

Margot Geno

903-***-**** (Cell)

E-mail **********@****.***

ADMINISTRATIVE ASSISTANT

Professional Representation • Outstanding Communication • Customer Service Excellence

Qualifications Profile

Top-performer, motivated with experience in customer service and care. Expert in service methods that focus on customer satisfaction and team effectiveness.

Thrive on problem solving, handle a wide-range of challenges, and use comprehensive people skills within diverse groups.

~ Core Competencies ~

Provide excellent customer service

Strong skills using multi-line telephone systems VOIP Telephone System Accounting Peachtree Outlook Internet Explorer

Excel Spreadsheets MS Word AS400

Data Entry Quickbooks

Employment History

Collections, B.Z. SERVICE STATION MAINTENANCE, West Sacramento. California June 2010 - current

Locate and notify customers of delinquent accounts by mail, telephone or email to solicit payment. Duties include receiving payment and posting to customer’s account: preparing statements, keeping records of collection and status do account.

Answering Service Operator, TEXARKANA ANSWERING SERVICE, Texarkana, Texas 2009 - 2010

Responsible to provide answering service and dispatch to clients; record and deliver messages; furnish information; accept orders and relay calls. Place calls at request of client and locate them in emergencies. Counter Sales Representative, COOK DRYWALL & ACOUSTICAL SUPPLY, Texarkana, Texas 2009 - 2010

Counter Sales Representative, RED CARPET EMPLOYMENT AGENCY, Texarkana, Arkansas Jan - Apr 2009

Obtain customers’ billing information, items to be purchased, and enter it on order form. Prepare invoices, shipping documents; inform customers of order information. Direct departments to prepare and ship orders. Called current and new customers to inform them of our products and competitive prices. Office Manager, SHIELDS HARPER & CO., West Sacramento, California 2006 - 2008 Customer service, telephone sales, inventory control, order office supplies, prepare monthly petty cash report, disburse money, basic bookkeeping and complete banking transactions; answer questions, explain information, take orders, and address complaints. Complete and mail bills, contracts, invoices; maintain files and database systems; process mail and generate correspondence.

Receptionist, SUMMIT ELECTRIC SUPPLY, El Paso, Texas 2003 - 2006 Operate telephone VOIP system to answer, screen and forward calls; file; transmit Information to customers via computer, mail, and fax. Schedule appointments, and order and maintain office supplies. Customer Service Representative, TELERX, INC., El Paso, Texas 2002 - 2003 Answered incoming 800 line calls; confer with customers to provide information about products and services. Record customer transactions, inquiry details, complaints, comments, and actions taken.

Directory Assistance Operator, MILLINGTON TELEPHONE CO. - Millington, Tennessee 1999 - 2002

Directory assistance, answer intercept line; give number change; monitor and report condition to appropriate authority for Millington Alarm System, Millington Telephone Company, Poplar Grove Utility District, MTC, Millington CATV; and fire calls for Quito and Stanton Fire and Volunteer Fire Department. Education

High School Graduate

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