Dynamic Client Relations Professional Seeking Growth

LISA OWENS

CLIENT RELATIONSHIP EXPERT

*** ******** ****, ********** *****, MD 443-***-**** ****.*****@*****.*** I Dynamic, detail oriented future super star employee bursting with energy and new ideas. Punctual, responsible, reliable and accountable. i am honest, diplomatic and do not back away from new challenges. I have excellent problem solving and supervisory skills. I am currently seeking an exciting path with a dynamic company that prioritizes high ethics and outstanding customer service. EXPERIENCE

November, 2024- Present

Contractor MAI Voice Remote

Telephone Surveyor

Utilize a PBX Dialer system with CoS to handle constant outbound calls, speak to random people in select demographics to collect specific data.

January 2023- May 2024 (broken femur bone)

Crew Leader I Bruster's I Severna Park, MD

Oversee all shift activities, coordinate a break schedule and reconcile register errors. Assist in shift staffing and seeing to it that every customer leaves with a smile. Assure that shift morale stays upbeat and inviting. Organizational, multi-tasking and time management skills. 2020-2022

Cashier I Food Lion I Glen Burnie, MD

Started during pandemic. Responsible for accurately cashing out customers, help customers find items, answer phones, front face merchandise and assist special needs customers with their shopping needs. 2019-2020

Server I Pizza Hut I Glen Burnie, MD

Greet and seat customers, take orders accurately. prepare and serve foods. Cash out customers and maintain a clean and sanitary work station. Organizational, multi-tasking and time management skills. 2007-2010 (had a baby)

Property Mahager I A&G Management I Glen Burnie, MD Oversee leasing and maintenance staff. Ensure service requests are completed to my satisfaction. Oversee turnover activity. Maintain full occupancy and resident retention percentages. Create lease renewal incentives and complete lease renewals. Post rent payments, assist in budgeting and accounting 1994-2002 (had children)

Property Manager I Chesapeake Realty to Home Properties I Glen Burnie, MD Oversee leasing and maintenance staff, Ensure service requests and turnover are completed to my satisfaction. Maintain full occupancy and resident retention percentages. Create lase renewal incentives and complete lease renewals. Post rent payment, assist in collection, accounting and budgeting. 1993- 1994

Certified Leasing Consultant I Lincoln Property Company I Glen Burnie, MD Lease apartments, perform credit checks, maintain and track move ins/ move outs, schedule turnover activity. Capture new clientele and close leasing agreements. 1989-1993

Appointment Setter I VALIC I Glen Burnie Maryland

Outbound calls to participants of 401K investments to schedule bi-annual appointments. Coordinate appointments with Agents' schedule. Meet daily goals in setting appointments for clients as defined by Management. EDUCATION

1989-1993

Bachelor Degree I Family Studies I West Virginia U.

• Relevant Coursework: Study of Human Behavior GPA: 3.6

SKILLS

• Microsoft Office

• Microsoft Teams

• Zoom

• CHATgpt

• Communication

REFERENCES

• CPL. MARK BETHEA, Friend, 443-***-****

• JUDY GOOD, EX-CO-WORKER, 301-***-****

• PASTOR JESSE ROBINSON, Pastor, 443-***-****

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