Operations Support & Customer Service Lead
Resume:
Rose Garber
Franklin, MA **038
************@*****.***
Attributes and Skills
• Fluent in both English and Portuguese
• Excellent customer service and computer skills
• Extensive experience in administrative duties Proficient in generating reports and creating new parts & item #’s in Great Plains (GP), Sales pad aka (Cavallo), Salesforce, Quick Books & other CRM systems.
Data Processor – Express Employment – Framingham, MA
Sept 2025 to present
• Order Entry for a Food Chain (Whole Foods & Roche Bros
• Invoicing on SPS and Quick Books
• Other projects as needed
Customer Service Representative Lead - Fortune Metal Finishing – Needham, MA
May 2018 – Jan 2025
• Produced invoices, accounts receivable and payable.
• Managed customer service for 5 years.
• Created new Items & part #’s in Great Plains (GP system)
• Place orders for customers over the phone and via email.
• Track and resolve issues on a daily basis.
• Run monthly inventory reports for all warehouses.
• Follow up with customers on their blanket orders.
• Worked on RMA’s (Return Merchandise Authorizations).
Recertification Coordinator/Human Resource/Accounting QBS – North Attleboro, MA
May 2016 to March 2018
• Assisted HR with new hire packages to Portuguese speaking people by helping them understand the
• company’s line up of products’ features and benefits.
• Utilize SalesForce.com to manage and maintain the company’s scheduling and customer management
• system.
• Develop and maintain strong relationships with key customers.
• Schedule and coordinate all recertification trainings for my region.
• Identifying who needs recertification with ample lead time (4-8 months in advance).
• Identify contact from previous year.
• Notify/Remind all customers/contacts about required recertification process.
• Schedule new recertification dates in coordination with Sales Reps
• Scheduling trainers for classes
• Secure training locations.
• Process registrations invoices.
• Review planned orders and release as needed for assigned items/suppliers. Adjust coverage groups,
• planning models and forecasts as needed to meet service level and inventory level requirements.
• Review vendor service levels and work with buyers to identify key suppliers, develop weekly ordering
• patterns, increase service response times and decrease inventory held in Ali-med warehouses.
• Operational Service Representative
Administrative Assistant TJX Company - Framingham, MA
August 1999 to 2002
• Made sure AVP & PM’s schedules were updated for Sr. Vice President on a daily basis.
• Printed reports such as Dept. Tracking, OTB, Dollar Plans for both Marshalls and Maxx and distributed
• Worked on Regional Adjusted Sales by taking WTD, MTD & YTD numbers and entered them into a blank worksheet on
Lotus, adjusted odd shift grid and entered names of Sr. Analysts and Allocation Analysts for flextime schedule.
Compiled Production Reports for each department by adding totals from each warehouse and entering information in Lotus.
• Distributed and followed up on In-House Day sign-up sheets for Division and returned to HR on timely basis.
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