Customer Service-Oriented Team Leader

CHRISTA GOODE

Ringgold, GA ***** 423-***-**** *********@**.***

As a customer myself, I expect excellent customer service, therefore, as an employee I strive to provide the best customer service experience for my customers. I am patient, level-headed, and friendly, all of which help make and maintain customer relationships. I value repeat business based on the personal relationships I've made. I am organized, dependable, and successful at managing multiple priorities with a positive attitude. I provide a willingness to take on added responsibilities to meet team goals. Parent Volunteer, 08/2011 - 05/2018

Battlefield Elementary – Fort Oglethorpe, GA

Chaperoned class field trips to assist teacher and protect students. Contributed time, suggestions and resources to support student organizations. Promoted student development and engagement by helping organize special activities. Assisted with classes by helping teacher carry out lessons and maintain organized spaces. Recruited new parent volunteers or organized workload to cover demand. Acclimated new parents to volunteer work by sharing advice and training on specific processes. Store Manager, 06/1996 - 01/2000

Blockbuster Video – Chattanooga, TN

Managed inventory control, cash control, and store opening and closing procedures. Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Completed point of sale opening and closing procedures. Rotated merchandise and displays to feature new products and promotions. Assisted with hiring, training and mentoring new staff members. Approved regular payroll submissions for employees. Reconciled daily sales transactions to balance and log day-to-day revenue. Interacted well with customers to build connections and nurture relationships. Supervised guests at front counter, answering questions regarding products. Trained and guided team members to maintain high productivity and performance metrics. PROFESSIONAL SUMMARY

WORK HISTORY

Assisted in recruiting, hiring and training of team members. District Manager, 06/1992 - 02/1996

Video Park – Chattanooga, TN

Developed and implemented strategies to increase sales and profitability. Managed budget implementations, employee reviews, training, schedules, and contract negotiations. Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.

Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.

Supervised 5 locations to enforce high-quality standards of operation. Modeled best practices for sales and customer service. Built positive and productive relationships with store and field leadership. Generated financial and operational reports to assist management with business strategy. Optimized in-store merchandising and monitored inventory availability to increase sales. Optimized team performance with newly implemented sales and merchandising procedures. Built relationships with customers and community to establish long-term business growth. Store Manager, 06/1989 - 06/1992

Video Park – Chattanooga, TN

Managed inventory control, cash control, and store opening and closing procedures. Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Completed point of sale opening and closing procedures. Rotated merchandise and displays to feature new products and promotions. Assisted with hiring, training and mentoring new staff members. Reconciled daily sales transactions to balance and log day-to-day revenue. Supervised guests at front counter, answering questions regarding products. Trained new employees on proper protocols and customer service standards. Interacted well with customers to build connections and nurture relationships. Customer Service Representative, 03/1986 - 06/1989 Video Park – Chattanooga, TN

Handled customer inquiries and suggestions courteously and professionally. Actively listened to customers, handled concerns quickly and escalated major issues to supervisor. Answered constant flow of customer calls with minimal wait times. Answered customer telephone calls promptly to avoid on-hold wait times. Updated account information to maintain customer records. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Offered advice and assistance to customers, paying attention to special needs or wants. Processed customer service orders promptly to increase customer satisfaction. GED: 06/1989

Lakeview Fort Oglethorpe High School - Fort Oglethorpe, GA Social Interaction

Customer Needs Assessments

Recordkeeping

Clerical Support

Positive and Friendly

Sales Professional

Hospitality and Accommodation

Verbal and Written Communication

Accurate Cash Handling

Staff Supervision

Customer Response

Time Management

Goals and Performance

Store Opening and Closing Procedures

I have been married for 23 years, we have two grown children who still live at home and two dogs. I enjoy traveling, listening to true crime podcasts, and taking painting and art classes when I'm able. I LOVE baseball and am an avid Atlanta Braves fan. I am outgoing and friendly and I rarely meet a stranger. I aspire to write children's books based on our two dogs, Ivy and Ozzie. EDUCATION

SKILLS

CUSTOM

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