Logistics and Customer Service Professional

Victor L Hernandez

***** ***** **., *****, ** ***54

210-***-**** email: ******@*********.***

Objective

Pursuing a role leveraging expertise in employee, client and vendor relationship management while tracking and maintaining inventories to streamline order fulfillment needs.

Career Accomplishments

Twelve years managing employees, ordering supplies and products, hiring and training employees, optimizing processes and procedures for operational efficiency, customer service and salesmanship.

Building relations with customers, vendors and manufacturers identifying potential supply chain delays and compiled component lists for order fulfillment. Addressed order changes and shortages, maintained tracking on credits, products ordered and replacements for shortages.

Secured favorable pricing terms for consistent and priority deliveries from suppliers driving cost reduction while meeting timelines for acquiring product orders. Coordinating team initiatives to address consumer needs, product necessities and monitoring emerging market innovations to maintain a competitive edge. Victor L Hernandez resume pg. 1 of 2

Victor L Hernandez resume pg. 2 of 2

Experience

SAV Retail and Parts - Owner 2/2014 - present

San Antonio, TX 78247

Facility management, managed order processing, fulfillment and logistics for inbound and outbound products.

Managed employees, hired and developed staff schedules, trained staff on computers/ POS, customer service excellence and sales techniques, conducted workforce education on inventory systems.

Health System - Radiographer 3/2007 - 3/2014

San Antonio, TX 78217

Radiographer for a major hospital system performing medical imaging procedures throughout the hospital and operating rooms. Positioning patients ensuring strict safety protocols, maintaining infection control utilizing appropriate PPE and disinfecting surfaces of equipment before and after each use. Coordinating with surgeons in the OR, obtain accurate patient and equipment data and positioning, securing accurate images with live and printed images. Performed CPR with chest compressions in the emergency rooms and assisted with procedures in vascular, orthopedic, endoscopic and many other types of surgeries. Served in advisory roles to surgeons on occasion. Better Homes and Gardens Realty - Realtor 7/1997 - 1/2004 San Antonio, TX 78247

Facilitate real property transactions, execute brand positioning, develop promotional strategies and client engagement. Identify lucrative market advantages analyzing market trends, demand, prime locations and economic indicators for target area growth. Negotiate and execute purchase agreements, coordinate property assessments and arrange due diligence evaluations guaranteeing successful process completion.

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