Patient Services & Data Entry Specialist

APRIL GLENN

314-***-**** ********@*****.***

SUMMARY

A personable and dedicated customer service representative with extensive experience in customer relations and Data Entry. Works hard to be a solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Relentlessly motivated to maintain customer satisfaction and contribute to company success makes her an asset in whichever role and/or department assigned.

SKILLS

Efficient and Detail-Oriented

Technical Support

Medical Insurance Rep

Supervisory Experience

Sales

Email Support

Salesforce

Zendesk

Understanding Customer Needs

Creative Problem Solving

Call Documentation

Order and Refund Processing

Data Entry

CRM Software

LiveChat Support

Microsoft Office

Billing

EXPERIENCE

03/2023 to Present

Front-desk Manager

Colorado Heart and Vascular

Cross trained in multiple departments to know all company needs and train new employees.

Analyzed and updated all necessary changes to EHR software

Processed patient service requests via phone support and email support

Customized EHR using the most up-to-date tools

Noted patient correspondence in HER to track requests, problems and solutions.

Properly diagnosed patient needs and proactively educated them about the features and benefits of insurance plans and services

Audited internal data and processes to identify and manage initiatives, improving business performance.

Recommended metrics and models based on observed trends.

Worked with internal teams to understand business needs and changing strategies.

07/2019 to 09/2023

Branch Coordinator

Apria Healthcare

Performed administrative tasks and assisted in executing business solutions

Successfully entered data into company database and validated the accuracy of insurance and patient information

Used and analyzed data from automated information aggregators to update the database

Generated data reports, enter company findings into the database and perform backups

Troubleshot patient equipment and scheduled exchanges based on outcome

Supported data entry across departments as requested, switching promptly to new projects.

01/2017 to 06/2019

Customer Services Representative

Creative Counseling Center

Assisted staff with resolving complex customer issues and implementing targeted solutions.

Cross trained in multiple departments to process customer service requests via phone support, email support or live chat when needed.

Documented customer correspondence in CRM to track requests, problems and solutions.

Properly diagnosed customer needs and proactively educated them about the features and benefits of company products and services

Guided customers through troubleshooting, navigating the company website/mobile app or using the products or service using digital tools

Assisted customers by providing confirmations, answering questions and offering general information.

EDUCATION AND TRAINING

Bachelor’s Degree/ Business Management

McKendree University

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