Remote Data Entry Clerk with Healthcare Experience

Sam Cone

Fort Smith, AR *****

************@*****.*** 539-***-****

Professional Summary

Highly motivated and reliable professional with extensive experience in healthcare administration, dental office operations, patient access, and leadership roles. Strong work ethic with proven ability to perform under pressure, solve complex problems, and deliver high-quality results in fast-paced environments.

Core Skills

Patient Access & Front Desk Operations

Insurance Verification & Benefits Coordination

Scheduling & Administrative Support

HIPAA & Medical Records Management

EMR/Epic Systems

Customer Service & Conflict Resolution

Team Leadership & Training

Inventory & Financial Reporting

Microsoft Office & Word

Professional Experience

Business Assistant

Heartland Dental – Van Buren Family Dentistry Van Buren, AR March 2025 – December 2025

Greeted patients and managed check-in and check-out processes Scheduled appointments to maximize provider efficiency Verified insurance coverage and assisted with financial arrangements Managed inbound calls and patient/insurance correspondence Maintained accurate patient records and monitored office inventory Assisted with accounts receivable and administrative financial tasks Collaborated with dental staff to support smooth daily operations Store Lead

Murphy USA Fort Smith, AR

January 2025 – March 2025

Performed full store manager duties in manager’s absence Trained employees to independently operate the store Managed inventory, daily financial reporting, and store openings Resolved customer concerns while maintaining high service standards Troubleshot operational and maintenance issues during solo shifts Patient Access Representative II

Baptist Health Fort Smith, AR

April 2022 – June 2024

Provided high-level administrative support for patient access operations Verified insurance eligibility, benefits, and referral authorizations Entered and maintained accurate patient demographic and insurance data Coordinated benefits information for patients and families Filed insurance claims and resolved eligibility and billing issues Served as liaison between patients, families, insurance providers, and hospital departments Promoted to Patient Access Representative II after minimum eligibility period; completed all non-tenure requirements within six months

Package Handler

FedEx Ground Fort Smith, AR

November 2021 – April 2022

Prepared, sorted, and staged packages for timely delivery Followed safety protocols while lifting and moving heavy packages Reported damaged or suspicious packages

Maintained consistent punctuality and reliability

Owner / Operator

ResDecon Fort Smith, AR

October 2020 – November 2021

Owned and operated a residential and commercial service business Provided handyman, bulk cleaning, and carpet cleaning services Managed scheduling, customer relations, and service delivery Closed business to prioritize family responsibilities Freezer Manager

Stu’s Clean Cookin’ Van Buren, AR

August 2019 – March 2020

Managed freezer inventory, rotation, labeling, and freshness standards Conducted cycle counts and monitored shrink reduction Planned daily work assignments for freezer and stocking staff EMS / Paramedic Program Director

East Arkansas Community College Forrest City, AR August 2017 – December 2018

Directed and managed the Emergency Medical Science Program Led curriculum development, program assessment, and accreditation efforts Managed faculty credentialing, evaluations, and program budget Collaborated with community partners and healthcare organizations Led program from accreditation probation to full 5-year national accreditation (first in program history)

Education

Bachelor of Science – Business Administration

Northwestern Oklahoma State University Alva, OK

Undergraduate Studies – Business Administration

Oral Roberts University Tulsa, OK

General Education

Seminole State College Seminole, OK

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