Remote Data Entry Associate Candidate: Cruz Gonzalez

Ms. Cruz Gonzalez

**** * **** ****** 602-***-**** (Cell)

Glendale, AZ 85301 *************@*****.***

Professional

Experience

MJM Innovations / Transit Technologies Phoenix, AZ 4/2024 to 7/2025

CSR

As CSR in a Call Center, responsible for securing transports for Valley Metro Paratransit

Answered passenger calls and collected necessary trip information for the permissible time.

Provided system information for current and new passengers as well as potential passengers on accessing the transport service.

Completed data entry of passenger information for specific trip requests, negotiated times.

Provided feedback to passengers in the way of follow-up calls as a course of duty or as required by schedule changes.

Communicated passenger cancellations in a timely manner to Dispatch, Scheduling or vehicle personnel.

Verified and updated customer address, phone number, email and city of residence.

Worked with other transports: Dial-a-Ride in Glendale, Peoria & Phoenix, and Ride Choice.

Ensured Clients always received courteous and empathic services.

Worked with Trapeze, Google Suite & Google Maps (Bi-lingual).

Fred Loya Insurance Glendale, AZ 6/2023 to 12/2023 CSR

As CSR responsible for issuing new auto policies

Greeted and welcomed customers.

Answered calls or responded via email from customers seeking rate quotes.

Responsibilities included verifying Operating (Domestic/Foreign Driver's License) information.

Responsibilities included pulling index(s) for customers.

Responsible for updating policy renewal information and/or updates.

Worked with AS4100, MS Office, and Gmail (Bi-lingual).

Arizona Department of Transportation Phoenix, AZ 3/2019 to 4/2023 CSR III

As CSR for Quality Assurance reviewed field office transactions for accuracy and completeness of Title and Travel ID transactions. Submitted errors / recommendations to supervisor to forward to field office manager(s).

Answered calls and/or responded to emails from customers seeking account status and/or amount due.

Responsibilities included verifying Title(s), MCO’s and/or out-of-state Titles either transfer or add to fleet accounts.

Interacted with customers through email and/or phone.

Responsible for processing all Adds, Work ups, and Payments for fleet accounts, issuing new plates according to key codes, etc.

Included processing documents of complex nature.

Worked with MAX, TPX, ARMANI, Google Docs, MS Excel, and Gmail

Marcel Painting Tempe, AZ 7/2018 to 3/2019

Office Assistant

As Office Assistant provide support to Business Owner and Accounting

Answered incoming calls from customers and/or paint vendors.

Provided payment approval to paint stores once product and/or quantity is verified.

Ensured all jobs for the week are assigned to appropriate foreman and painting staff.

Placed all paint orders for foreman ensuring accuracy of products and quantities.

Prepared daily job jackets for foreman and painting staff.

Secured rental equipment for specific job sites, boom lifts, containers, etc.

Responsible for following up with customers; obtaining feedback by ensuring customers completed online customer survey.

Assisted Accounting to collect payment; place calls on delinquent accounts; followed up with written communication.

Worked with CORK, MS Word, Excel, Google Calendar, and GoDaddy Webmail

Arrow Electronics Phoenix, AZ 9/2012 to 6/2018

Office Administrator / Accounts Payable

As Office Administrator /Accounts Payable support Managers, Supervisors, and staff.

Managed facility phone list, visitor logs, ship and maintain daily UPS / Fed Ex logs.

Generated “Daily Production” reports for management.

Scheduled meetings / appointments in MS Outlook and MRM for customer / supplier visits, etc., and send invites to all the appropriate individuals, including parties within different Time zones.

Placed catering requests per specifications on the Visit Request form.

Generated “Service Tickets” on behalf of Arrow employees for printers / copiers requiring service.

Prepare and code non-trade invoices for Phoenix facility; ensure appropriate Cost Center codes are utilized for payment processing. Currently utilizing WebCenter to submit invoices.

Communicated with various suppliers / vendors including Arrow employees in other locations via email / phone regarding payment status when necessary.

Assist Administrative Assistant and / or other duties as assigned by Managers, along with Business Team Executives.

Worked with ORACLE, WebCenter, MRM, MS Word, MS Excel, Power Point and MS Outlook

DES / Child Protective Services / Central Office Phoenix, AZ 11/2011 to 8/2012 Administrative Secretary III to Program Administrator/Executive Staff Assistant

As Administrative Secretary provided support to the Program Administrator and Executive Staff Assistant, tracked Actions, Suspense(s) and Grievances Level I, II and III’s submitted by clients, relatives, etc., to Correspondence Control or State Constituents. Scanned Actions, Suspense or

Grievances to regions; followed up with regions with their Response and Background information to ensure Responses were filed timely.

Prepared Critical Case Review case copies, agenda, etc., which included attendance of regional Program Managers, Assistant Program Managers, CPS Supervisors and CPS Specialists

Prepared meeting agendas, memorandums, letters, etc., including material of confidential nature as instructed by Program Administrator and/or Executive Staff Assistant.

Scheduled meetings/appointments in MS Outlook for the Program Administrator and sent out invites to all parties involved.

Entered Bi-weekly time sheets for all staff including Management/Executive staff.

Screened a variety of calls from clients, relatives, either answered their questions or directed to the appropriate individual(s) and/or department.

Worked with Mainframe, Grievance Tracker, FMCS, CHILDS Staff Management, MS Word, MS Excel, Power Point and MS Outlook

Education Westford College – Real Estate Principles

Insurance Institute of America – Introduction to Property & General Liability

Maricopa Technical College – Accounting & Business Administration Courses

References Available upon request.

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