Remote Customer Service Professional with Culinary Background
Resume:
Jonathan Walker
[Livermore, Ca.] • [650-***-****] • [*******************@*****.***] •
Professional Summary
Remote-ready Customer Service Representative with a strong background in client communication, troubleshooting, and operations gained from experience in construction management, property management support, retail service, sports shops, and culinary leadership. Recognized for resolving issues quickly, maintaining professionalism under pressure, and delivering exceptional customer experiences through phone, chat, and email. I am skilled at learning new systems, managing multiple tasks, and building trust with customers. Seeking a Remote Customer Service role where problem-solving, communication, and reliability are valued.
Key Skills
• Phone, Email & Live Chat Support
• Customer Issue Resolution & Follow-Through
• Property Management & Tenant Communication
• Vendor Coordination & Service Scheduling
• Technical Troubleshooting (mechanical + general tech)
• CRM Systems (Zendesk, Freshdesk, HubSpot)
• Remote Collaboration Tools (Zoom, Teams, Slack)
• Order Processing, Billing Questions, Returns
• Documentation, Ticketing & Data Entry
• De-escalation & Conflict Resolution
• Time Management & Multitasking
• High Customer Satisfaction Focus
Professional Experience
Customer Service & Property Management Support (Remote & On-Site) Independent / Various Locations
• Responded to customer and tenant inquiries through phone, email, and messaging platforms with fast, accurate support.
• Entered, tracked, and closed service requests using digital ticketing systems.
• Coordinated with vendors to schedule repairs, inspections, and maintenance.
• Documented conversations, resolutions, and follow-ups to maintain clear communication and records.
• Handled escalations with professionalism, empathy, and solution-focused communication.
Construction Superintendent
[Behrens-Curry Homes] — [San Carlos, CA.]
[2019-2023]
• Served as primary customer and vendor point-of-contact, communicating updates, managing expectations, and resolving issues.
• Documented project progress, safety reports, and change orders with accuracy.
• Coordinated scheduling with multiple subcontractors while balancing deadlines and client needs.
• Troubleshot issues quickly—often resolving concerns before they impacted the customer.
Retail Customer Service & Vendor Relations Associate
[Trek Bicycles] — [Livermore, Ca.]
[2025]
• Delivered in-person customer support including purchases, returns, product education, and issue resolution.
• Assisted customers through complex questions with patience and clarity.
• Managed inventory, vendor communication, and order discrepancies.
• Consistently recognized for friendly service, reliability, and positive customer interactions.
Service Tech & Customer Support Technician
[Footloose Sports] — [Mammoth Lakes, Ca.]
[2016-2017]
• Diagnosed repairs while educating customers about solutions in an easy-to- understand way.
• Balanced technical accuracy with high-quality customer service.
• Recorded service notes, parts used, timelines, and follow-ups for customers. Sous Chef / Kitchen Lead
[Hollybrooke lane] — [Manhattan, New york]
[2025]
• Managed workflow under fast-paced conditions while maintaining quality and customer satisfaction.
• Trained staff, communicated expectations clearly, and resolved conflicts professionally.
• Handled vendor orders, inventory, and product quality control. Education
[High School Diploma]
[Barstow High School], [Barstow, Ca.]
[Associate of arts]
[Palomar C.C.], [San Marcos, Ca.]
Technical Tools
• Microsoft office suite ( Word, Excell, Project, Office)
• Property Management Software: AppFolio, Buildium, Procore
• Remote Tools: Zoom, Teams, Slack
• Google Workspace & Microsoft Office
• POS & Inventory Systems
Soft Strengths
• Empathy & active listening
• Clear communicator
• Calm under pressure
• Organized & self-motivated
• Fast learner
• Team-oriented and dependable
Contact this candidate