Remote Customer Service Specialist

MICHAEL J. ALEXANDER JR.

Toms River, NJ ***** 732-***-**** *******************@*****.***

PROFESSIONAL SUMMARY

Polished and service-driven hospitality professional with over 10 years of experience in high-volume and fine dining environments. Recognized for exceptional guest engagement, strong product knowledge, and the ability to maintain composure and efficiency under pressure. Proven leader with experience training staff, increasing check averages, and building repeat clientele.

PROFESSIONAL EXPERIENCE

DriftHouse by David Burke – Sea Bright, NJ Fine Dining Server 2020–2025

Delivered elevated, detail-oriented service in upscale, chef-driven dining environment

Demonstrated strong wine, menu, and pairing knowledge

Built long-term guest relationships and repeat clientele

Maintained precise timing and coordination with culinary and management teams

Santander Bank – Brick, NJ Universal Banker 2018–2019

Managed cash transactions and client financial servicing

Delivered consultative, relationship-focused customer service

Strengthened communication, professionalism, and accuracy in regulated environment

Firebirds Wood Fired Grill – Eatontown, NJ Head Server (FOH) 2016–2018

Led front-of-house operations during peak service hours

Trained and mentored new staff on service standards and POS systems

Increased check averages through strategic upselling and menu knowledge

Coordinated team workflow to ensure seamless guest experience

Red Lobster – Lawrenceville, NJ Server 2012–2016

Provided efficient, high-quality service in fast-paced environment

Developed strong multitasking and teamwork skills

Consistently met sales and guest satisfaction benchmarks

EDUCATION

Master of Business Administration (MBA) – In Progress (Remote) 2024-2026

California State University, Monterey Bay

Bachelor of Arts in Mathematics 2012–2016

The College of New Jersey

CORE COMPETENCIES

Fine Dining Service Upselling & Sales Guest Retention Wine Knowledge High-Volume Service POS Systems Team Leadership Cash Handling Conflict Resolution Professional Communication

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