Office Manager & HR Coordinator with Compliance Expertise

LaSandra Smith

Office Manager Human Resources Assistant Training Coordinator

Chicago, IL

(773) 930 - 8978 ***************@*****.***

Professional Summary

Detail-oriented Office Manager and Human Resources professional with 15+ years of experience supporting healthcare, legal, and corporate environments. Proven ability to manage recruitment, compliance audits, employee training, payroll support, and executive administration. Highly organized self-starter with strong communication skills and a background in healthcare regulations, HR systems, and multi-department coordination.

Core Skills

Human Resources Assistant

Recruitment, Hiring & Onboarding

DHS Audits (BQM, BALC, Rule 115 & 116)

Training Coordination & TABE Administration

Payroll & Timesheet Review

Background Checks, Sex Offender, CANTs & E-Verify Checks

Medical Coding & Billing Fundamentals

Executive & Office Administration

Microsoft Office (Excel, Word, PowerPoint)

Google Workspace (G-Suite)

Data Entry, Reporting & File Management

CPR & First Aid Certified

Professional Experience

Dubois – Douglas Centres (Rehabilitation Agency) — Matteson, IL

Office Manager Human Resources Assistant Training Coordinator

2019 – Present

Manage daily office operations for a multi-site healthcare agency supporting individuals with dual diagnoses

Lead full-cycle recruitment including background checks, Nurse Aide Registry, E-Verify, OIG, CANTS, Sex Offender Registry, and annual clearance renewals

Coordinate and successfully complete DHS audits (BQM, BALC, Rule 115 & 116), ensuring regulatory compliance

Administer TABE testing and coordinate required employee training and CEU compliance

Supervise staff workflow across multiple CILA homes to ensure operational efficiency

Maintain confidential employee and waiver participant records in standardized databases

Support payroll processing by reviewing timesheets, PTO, vacation, and overtime

Schedule monthly, quarterly, and annual meetings, trainings, and executive travel

Prepare memos and act as liaison between departments and upper management

Manage vendor invoices, bookkeeping, bank deposits, withdrawals, and reconciliations

Order, distribute, and track office and residential supplies

Assist QIDPs with intake documentation including ICAPs, behavior plans, and medical records

Support agency nursing staff with HRST system access, medication documentation, and training preparation

Provide high-level administrative support to executive leadership and department heads

Hyatt Hotel Corporation — Chicago, IL

Administrative Assistant – Legal Development & Corporate Affairs

2018 – 2019

Provided administrative support to Senior Counsel and legal leadership

Managed complex calendars, meetings, and travel arrangements using Concur

Processed invoices and expense reports through Oracle and MarkView

Prepared meeting rooms and materials for legal trainings and corporate meetings

Maintained confidential legal files and documentation

Handled phone support via RingCentral and daily data entry tasks

Johnson, Blumberg & Associates — Chicago, IL

Manager Legal Assistant

2013 – 2018

Managed Service and Affidavit of Indebtedness departments while meeting strict legal deadlines

Supervised staff scheduling, time-off approvals, and departmental workflow

Prepared legal documents including summons, motions, affidavits, and publications

Conducted SCRA checks, skip tracing, and court documentation updates

Coordinated attorney court schedules and hearing dates

Maintained confidential case files within Perfect Practice database

Education & Certifications

Graduate Certificate – Human Resource Management (2025)

University of Phoenix

Bachelor of Arts – Human Resource Management (2017)

University of Arizona Global (formerly Ashford University)

Associate of Arts – Business Administration (2015)

University of Arizona Global (formerly Ashford University)

Medical Coding & Billing Certificate (2022)

US Career Institute

Google Workspace (G-Suite) Certification (2021)

CPR & First Aid Certified

DD Aide – Healthcare Worker Registry

DHS Direct Support Person Training Coordinator

TABE Test Administrator

References

Available upon request

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