Operations, Training & Tech-Solutions Professional

**** * ******** **** **., Phoenix, AZ ***** Phone: 602-***-****

http://www.LinkedIn.com/in/OpheliaS **********@*****.*** Eager to support information and training services initiatives where my areas of expertise can be used to meet organizational goals.

Versatile, innovative, and process-oriented professional experienced in delivering large-scale, complex projects that integrate processes with technology to help users achieve optimal performance. Skilled in all facets of the product and software development life cycle Motivated achiever with demonstrable ability to recommend enhancements to business processes and a unique combination of strengths in both technology and training trainers. EXPERIENCE

JULY 2021 – PRESENT

GENERAL OFFICE OPERATIONS, HALO-HALO LLC, PHOENIX, AZ Manages the operations of the company’s Go-Daddy products reseller processes. MAY 2015 – JUNE 2021

ADMINISTRATIVE ASSISTANT, US ARMY RECRUITING COMMAND, PHOENIX, AZ Provided administrative assistance to the Phoenix West Recruiting Company to provide support to the following eight recruiting stations:

• Arrowhead Recruiting Station • Surprise Recruiting Station

• Glendale Recruiting Station • Bullhead Recruiting Station

• Litchfield Recruiting Station • Lake Havasu Recruiting Station

• Estrella Recruiting Station • Yuma Recruiting Station Duties included maintenance of recruiting station’s members database profiles, attendance, training, travel and vacation plans; preparation and distribution of needed forms; prepares daily, weekly, monthly and quarterly recruit reports, track equipment, travel expense receipts; maintenance of Outlook calendar schedules of meetings, and vacations; multiple database maintenance of soldiers medical records, vaccinations, army physical fitness tests and height, weight and body fat forms; vehicle maintenance, recall, mileage report and compliance. AUGUST 1985 – JUNE 2013

BUSINESS SYSTEMS ANALYST, HONEYWELL INTERNATIONAL INC., PHOENIX, AZ Managed the administration, functional operations, user training, service ticket resolution, performance, and availability for portfolio project management (PPM) and collaboration systems. Ensured the immediate resolution and completion of all open issues. Partnered with senior management, project managers and end-users in a team environment for requirements collection, analysis, documentation, and implementation of Aerospace IT SharePoint (SP) TeamSites and Subsites, which became the design model for several Aerospace SP TeamSites. Acted as a Liaison across project owners of 5,854 active and 5.086 archived PPM projects in leading continuous collaboration with vendor technical support that identified issues and gaps; implemented corrective actions to open case issues, and proposed product enhancements which increased product performance scalability.

Member of the Technical Publications Inet Team, which was responsible in designing and publishing Internet, Intranet and Extranet websites and responsible in publishing more than 20,000 Aerospace manuals online.

OPHELIA SHELTON

4008 W Mountain View Rd., Phoenix, AZ 85051 Phone: 602-***-**** http://www.LinkedIn.com/in/OpheliaS **********@*****.*** EDUCATION

MEDICAL SUPPORT SPECIALIST & MICROSOFT OFFICE COURSE. CANYON STATE INSTITUTE, PHOENIX, ARIZONA COMPLETED JAN 2014

ASSOCIATE IN COMPUTER SCIENCE, CONDIE COLLEGE, CAMPBELL, CALIFORNIA BACHELOR OF SCIENCE IN EDUCATION, MARIANO MARCOS STATE UNIVERSITY, PHILIPPINES CERTIFICATION. AFFILIATIONS & COMMUNITY ACTIVITIES

• Design for Six Sigma (DFSS) Green Belt Certified

• Maricopa Country Community Disaster

Resilience (CDR) member

• Maricopa County Department of Public Health

Emergency Preparedness volunteer

• Phoenix Recreation & Parks volunteer

• Asian Pacific Community in Action – AZ

member

REFERENCES

Available upon request.

OPHELIA SHELTON

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