Administrative Assistant with Customer Service Focus

Andre B. Mills

Administrative Assistant Profile

***************@*****.***

www.linkedin.com/in/andremills

714-***-**** • San Antonio, TX 78233

Highly organized and efficient professional with proven track record of supporting seamless administrative office operations. Success in managing wide array of devices, machines, and computer programs in office environment. Well-versed in handling diverse administrative tasks, managing calendars, coordinating meetings, and handling correspondence. Detail-oriented individual; adept at ensuring high level of precision in data entry and record-keeping. Instrumental in consistently delivering exceptional administrative support to enhance overall efficiency and productivity. Proficient in utilization of essential computer programs, such as Word, Excel, and PowerPoint as well as adept at swiftly grasping new company-specific software.

Areas of Expertise

Administrative Management

Documentation & Reporting

Strategic Planning & Scheduling

Meeting & Event Organization

Schedule Preparation

Database Management

Customer Service & Satisfaction

Social Media & Email Marketing

Training & Development

Issue & Problem Resolution

Cross-functional Leadership

Team Building & Collaboration

Professional Experience

Great Southern Coins - Boerne, TX 2024 – 2026

Administrative/Customer Service/Auction Listings

Performed administrative and clerical duties, as well as reviewing, analyzing, and listing rare and unusual U.S. coins for auctions on E-Bay. Also spoke and met with clients buying and/or selling gold and silver coins. Helped out in shipping of product, when necessary.

Robert Half Company (Office Team) - San Diego, CA & San Antonio, TX 2018 – 2024

Administrative/Customer Service Representative (Contract Employee)

Conducted proficient administrative and clerical duties at multiple San Diego & San Antonio offices, while showcasing exceptional efficiency and adaptability. Streamlined workflow, resulting in rapid response times for critical clients. Examined insurance policy renewals by effectively analyzing coverage plans across different companies served. Oversaw stock reconciliations between stores by calculating royalties to ensure accurate accounting. Met and exceeded assigned tasks to utmost satisfaction by earning agency's trust to represent at various companies.

Life Choices Unlimited, Inc., San Antonio, TX 2022

Administrative/Office Support

Executed diverse administrative tasks, encompassing accounting, bill payment, and management of client's medical documents. Spearheaded procurement of office/janitorial supplies, while ensuring seamless operations. Oversaw pivotal operations within office.

Key Accomplishments:

●Directed entire process of employee interviews, hiring, and training.

●Optimized workflow efficiency by revamping and meticulously maintaining inventory systems.

Caliber Home Loans, Rancho Bernardo, CA 2015 – 2017

Foreclosure Specialist

Facilitated seamless communication and served as liaison between foreclosure attorneys and Caliber throughout entire foreclosure process, while exploring all available options. Collaborated with team members to compile pertinent data and devise strategic and operating plans, while conducting quarterly forecasting for enhanced decision-making. Conducted diverse analyses to monitor organizational performance and track market trends. Prioritized active listening to establish strong connections with clients.

Key Accomplishment:

●Provided financial advice and strategic support to Chief Development Officer for ensuring budget-conscious decisions.

Aerotek Staffing Agency (For Caliber Home Loans), San Diego, CA 2014 – 2015

Foreclosure Specialist (Contractor)

Maintained documentation for ensuring accurate records of pricing, product, and system projects to mitigate potential business risks and facilitate up-to-date information. Drove process improvements for enhanced efficiency by analyzing operations/processes.

Key Accomplishments:

●Exemplified exceptional performance as "temporary" employee, leading to full-time regular position with Caliber Home Loans within year, attesting to invaluable contributions and dedication.

●Managed processing and input of judgment figures, while reviewing and uploading demand letters for Caliber.

JPMorgan Chase, Rancho Bernardo, CA 2007 – 2014

Quality Control Specialist/Mortgage Servicing-Default

Rectified discrepancies in records while ensuring strict adherence to company policies and procedures within Quality Control Research & Remediation Department. Conducted rigorous risk assessments and quality assurance reviews by thoroughly evaluating compliance with requirements to detect and address potential gaps in policies, procedures, and business processes. Identified and rectified potential problems and errors in underwriter's calculations and quality control reviews by providing constructive feedback through internal scorecards within system database program. Researched and kept abreast of new laws and applications, adherence to bank guidelines and statutory requirements.

Key Accomplishments:

●Minimized losses and optimized profits across diverse loan types by spearheading policy changes.

●Elevated to role of Senior Auditor at Chase by exemplifying keen attention to detail and astutely catching financial and grammatical errors in contract agreements.

Additional Experience

Fraud/PreQC Auditor, C2 Financial Corporation, Sorrento Valley, CA

Auditor/Processor (Contractor), KFORCE (For JPMorgan Chase), Rancho Bernardo, CA

Quality Control – Loan Auditor, Downey Savings & Loan, Newport Beach, CA

Education

Bachelor of Science in Business Administration - Argosy University, Orange, CA

Associate of Arts in Business Management - Cypress College, Cypress, CA

Criminal Justice Police Academy Training - Fullerton College, Fullerton, CA

Professional Affiliations

JPMorgan Chase Good Works Program: Collaborated with San Diego Food Bank and Ronald McDonald House, with “Feeding the Families” program, for a number of years. Volunteered at St. Vincent de Paul Village, Inc. to “Feed the Homeless at Father Joe’s” in 2010 and have been an active contributor and participant in fund raising activities for the Susan G. Komen Breast Cancer Foundation for many years. In more recent years, have been involved with Epilepsy Foundation of San Diego County.

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