Multilingual Customer Service Leader with Growth Focus

Leonela Ramirez

Compton, CA *****

Cell: 559-***-****

***************@*****.***

Occupational Objective:

I am a bilingual communicator with a superior work ethic. I would like to obtain a position with a company that extends opportunities for growth and advancement where I can best utilize my skills as I gain experience.

Skills and Attributes:

●Patient and comprehensive to difficult situations within adults and staff members.

●Bilingual (English/Spanish)

●Good communication skills

●Planned and Organized

●Experienced in serving passengers

●Capable for working in long time

●Handle unforeseen changes in a calm, kindly matter

●Team Leadership

●Customer Service

●Training and Development

●Conflict Resolution

●Operations Management

●Process Improvement

●Work to complete assignments both individually and as a team

Education:

West Hills College Coalinga Spring 2019

Liberal Arts Degree

Tranquillity High School- Tranquillity CA June 2017

High School Diploma

Garcias SuperMarket (Cashier)

September 2019

Responsible for handling customer payments, managing returns/refunds, and balancing cash drawers. Ensured accuracy using POS systems and maintained a clean, well-stocked checkout area to support a positive shopping environment. Assisting members with purchasing decisions, locating merchandise, providing guidance and support.

Work Experience:

Los Gatos Tomato Products June 2020

Handle office interactions with outside visitors. greeting and directing guests, answering phone inquiries, and handling requests or companies in a professional manner. Also, weighted the vegetable when they would arrive to the scale.

Ulta Beauty Distribution Warehouse (Manager) February 2020

Recruiting, hiring, training and onboarding new employees. Ensuring compliance with company policies. Keep track of the floor plan and monitor performances. Delegating tasks and overseeing daily operations.

Phys Med/ Physical Therapy

December 2020

Front desk-Greet patients in a professional manner. Insert referrals from doctors into patients file. Calling patients, Verify insurances, Having everything organized,Getting things prepared for next day, Answering phone calls, Answer any questions, Scheduling patients, Submit authorization.

Physical Therapy Aid- assist physical therapists with tasks that are indirectly related to patient care, including performing administrative and clerical tasks, cleaning equipment, and preparing treatment areas. Instruct patients with their exercises such as walking, running, bending, pushing, pulling, reaching and lifting. Lifting up to 70 lbs depending on patient. Increase lbs if exercise is too easy.. Work ONE on ONE with patients in need.

Kadiant

June 2022

To enhance the quality of life for people with intellectual or developmental disabilities, offer behavior support. Writing behavior support plans, gathering information, and doing functional evaluations are some examples of duties.

Carter G.Woodson (Registrar)

August 2022

Clerical work providing a range of administrative support to staff involving organization, communication, answering phone call, making outgoing phone calls, filing, copying facing, setting up interviews, scheduling meetings, navigating through excel as well as windows, Microsoft word, google and maintaining accurate information.

Compa Franks Restaurant (Waitress/Food Handler)

2023-2025

• Provided excellent customer service by taking orders, serving food and beverages, and addressing customer inquiries promptly.

• Maintained comprehensive knowledge of menu items, ingredients, and potential allergens to assist customers effectively.

•Collaborated with kitchen and bar staff to ensure accurate and timely order delivery, enhancing overall dining experience.

•Managed cash and credit transactions, ensuring accuracy and adherence to company policies.

•Upheld cleanliness and hygiene standards in the dining area, contributing to a safe and welcoming environment.

La Marina Seafood (Manager)

2023.

•Monitor kitchen staff, bartenders, and fellow servers to ensure smooth and efficient service. Processed payments accurately and efficiently, including cash, credit cards, and mobile payment systems, while adhering to company policies. Strong leadership skills and experience managing teams while ensuring a smooth facility.

CVS (Supervisor)

January 2024

Implemented a task rotation strategy that boosted shift productivity and positively impacted employee morale. Monitored quality, cleanliness, and staff compliance with health and safety regulations during all shifts. Prioritized excellent customer service, fostering open communication within the team to guarantee a positive experience for all customers. Handled financial responsibilities, including cash management, bank deposits, and register reconciliation.

De La Peña Eye Clinic 2025

Receptionist, Patient Coordinator and Office Administrator. Managed patient reception, ensuring a welcoming and efficient check-in process. Coordinated appointment scheduling and confirmations, optimizing clinic workflow. Verified insurance coverage and processed payments, maintaining accurate financial records. Maintained patient records, ensuring confidentiality and compliance with regulations. Provided excellent customer service via phone and email, addressing inquiries and resolving issues promptly.

VOLUNTEER EXPERIENCE: Summer 2016/2017

Valley Children's Hospital:

Immediately greeted children at the door in a warm friendly manner. Cleaned and maintained a healthy environment for children. Performed daily activities

such as arts and crafts, sports, board games etc.

Saint Vincent Catholic Church Summer 2019 Plan lessons, collaboratively with a co-catechist, in good time before the day of lesson. Submit a Supply List to Faith Development Staff at least one week before the day of lesson to obtain materials, videos, and other resources. Take attendance at each session. Follow protocol regarding Safe Environment, discipline and the dismissal of children. Read and not all communications from Faith Development staff.

REFERENCES

References are available upon request

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