Inbound Customer Support Professional: Reliable, Empathetic

MALIKA REEVES

Inbound Customer Support Professional

Tampa, FL • 859-***-**** • *************@*****.***

Professional Summary

Dedicated and customer-focused support professional with extensive experience assisting clients through phone,

email, and virtual communication channels. Skilled in handling high-volume inquiries, resolving concerns with

patience and clarity, and providing a positive customer experience from first contact to resolution. Known for

strong active listening, empathy, and the ability to de-escalate situations while maintaining professionalism.

Highly organized, tech-savvy, and dependable, with a proven ability to work remotely, manage multiple

systems at once, and follow through on every customer’s needs for support.

Experience

Rainbow Family Wellness — Clinical Mental Health Counselor {2023 – Present}

• Provided consistent phone and virtual support to clients, addressing questions, scheduling needs, and

service concerns with professionalism and empathy.

• Managed high-volume inbound communication while maintaining accuracy, confidentiality, and timely

follow-up.

• Navigated multiple internal systems to document interactions, update records, and ensure seamless

service coordination.

• Resolved client issues by researching options, offering clear guidance, and ensuring a smooth customer

experience.

• Demonstrated strong multitasking skills by balancing calls, documentation, and client support

simultaneously.

Learning Empowered — Mental Health Consultant {2022 – 2023}

• Served as a primary point of contact for clients and families, handling inbound inquiries and providing

clear, supportive communication.

• Coordinated schedules, appointments, and service updates across multiple programs, ensuring accuracy

and timely responses.

• Maintained detailed records across several platforms, demonstrating strong technical proficiency and

attention to detail.

• Collaborated with internal teams to resolve client concerns and ensure consistent, high-quality service.

• Adapted quickly in fast-paced environments requiring strong problem-solving and customer-service

skills.

Child Focus Inc. — Counseling Intern {2020 – 2022}

• Conducted intake calls, gathered essential client information, and ensured accurate documentation for

service planning.

• Communicated with clients, families, and partner agencies to provide updates, answer questions, and

coordinate next steps.

• Handled sensitive information with professionalism and precision.

• Supported clients by offering clear instructions, resources, and follow-through to ensure a positive

experience.

Education

Master of Arts — Clinical Mental Health Counseling

Xavier University (2022)

Bachelor of Science — Psychology & Human Services

University of the Cumberlands (2017)

Skills & Abilities

Customer Support & Communication

• Professional, friendly phone communication

• Strong rapport-building and customer

service skills

• Active listening and needs-based support

• Conflict resolution and de-escalation

Technical Skills

• Proficient with Microsoft Office, Google

Workspace, Teams, Zoom

• Comfortable navigating multiple systems

and databases

• Fast and accurate typing (50+ WPM)

• Tech-savvy with strong remote-work

capability

Organization & Coordination

• Excellent time management and

follow-through

• Efficient multitasking in fast-paced

environments

• High attention to detail and accuracy

Additional Strengths

• Self-motivated and dependable

• Able to work independently with minimal

supervision

• Adaptable, resourceful, and quick to learn

new tools

• Strong commitment to customer satisfaction

Contact this candidate