Detail-Oriented Remote Travel Advisor Candidate

ROLINDA CRUMP

Travel Advisor

336-***-**** / ************@*****.*** Spring, TX

Motivated and service-driven professional with a passion for travel and helping others create memorable experiences. Highly organized, detail-oriented, and comfortable working in a fully remote environment. Strong communication skills with the ability to research destinations, build customized itineraries, and provide exceptional client support. Eager to contribute to JAK Travel Agency by delivering seamless travel planning and outstanding customer service. Key Areas of Expertise

• Senior Administrative Support • Office & Program Support • Communication & Interpersonal Skills • Organizational

& Operational • Leadership & Senior Level Support • Leadership Coaching • Contracts & Documentation • Risk Mitigation • HR Strategy & Culture Building and Training & Development Support Career Highlights

• Demonstrated ability to manage multiple high-volume intake cases while maintaining empathy and accuracy.

• Recognized for excellent communication skills and a consistent focus on delivering an exceptional client experience

• Steady under pressure, equipped to manage a remote team with fairness and clarity.

• Committed to maintaining compliance, improving quality, and resolving escalations thoroughly. VALUE & APPROACH

• Trusted for accuracy, dependability, and thoughtful communication

• Strong partnership skills supporting HR, Finance, Talent, and Operations

• Learns new systems and processes quickly

• Strong analytical thinking and attention to detail Professional Experience

Senior HR Analyst Operations Support / Business Partner Support Feb 2018 – Sep 2024 Huntsman Corporation The Woodlands, TX

Global chemical manufacturing company. Reported to the Global Business Partner and led a team of 50 to execute strategic operations and communications

• Assisted customers with inquiries, service requests, and account management in a fast-paced environment.

• Resolved concerns efficiently while maintaining a positive and professional demeanor.

• Maintained accurate records and documentation in company systems.

• Demonstrated strong listening skills to understand client needs and deliver tailored solutions

• Interpret, disseminate, and clarify organizational policies, procedures, and program guidance to internal staff and leadership.

• Coordinate preparation, editing, and distribution of correspondence, reports, forms, presentations, and operational documentation.

• Develop and maintain filing systems, records management processes, and document retention practices to ensure compliance and audit readiness.

• Manage executive calendars, schedule meetings and conferences, and coordinate domestic travel arrangements.

• Compile, analyze, and edit data for reports, dashboards, charts, and logs; prepare summaries for leadership.

• Respond to inquiries regarding administrative procedures, HR policies, and operational guidelines.

• Support general office operations, including supply ordering, invoice tracking, and basic bookkeeping functions.

• Assist with HR administrative functions, including onboarding documentation, employee records, and compliance reporting.

• Coordinate agency-style programs and initiatives from planning through execution.

• Prepare training materials, SOPs, and reference guides for internal users.

• Review reports and documents to ensure compliance with rules, regulations, and internal standards.

• Supervise and mentor junior administrative staff and temporary employees. HR Coordinator / Enrollment Benefit Operations Jun 2017 - Jan 2018 Burnett Specialist (Caring Drilling Technology) Magnolia, TX Oversaw day-to-day operations for a workforce of 500+ employees and directed HR operations, compliance, employee relations, and IT strategies

• Managed scheduling, correspondence, and data entry with high attention to detail.

• Coordinated logistics and supported leadership with organized reporting and documentation.

• Prioritized multiple tasks while meeting deadlines in a remote work setting.

• Researched domestic and international destinations to compare accommodations, excursions, and transportation options.

• Planned personal and group trips, all-inclusive resorts, and multi-city itineraries.

• Coordinated travel budgets, timelines, and activity schedules to ensure smooth travel experiences.

• Provided recommendations based on traveler preferences, interests, and budget considerations.

• Utilized digital tools and platforms to streamline processes and maintain communication.

• Scheduled interviews, coordinated candidate travel, and prepared interview schedules for hiring managers.

• Provided comprehensive administrative support to leadership and program teams.

• Answered phones, routed calls, greeted visitors, and managed front-office operations.

• Coordinated meetings, seminars, and training sessions.

• Maintained filing systems, databases, and confidential personnel records.

• Prepared correspondence, forms, manuals, and reports.

• Assisted with research on operational and technical issues.

• Supported HR, payroll, and benefits administrative processes. Human Resource Shared Services Center External Hiring Associate Jan 2015 – Jul 2017 US Postal Service Greensboro, NC

Managed interview and job match initiatives. Oversaw data integrity to optimize nationwide workforce planning for 200+ annual hires. Reported to the CEO

• Provided daily administrative support for HR leadership, including calendar management, meeting coordination, and correspondence.

• Maintained spreadsheets, reports, and departmental files.

• Assisted with training logistics, new hire packets, mail distribution, and expenses. Supported employee recognition activities and HR communications

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Education

Bachelor of Science in Human Resource Management

University of Southern New Hampshire Hooksett, New Hampshire Anticipated Graduation Date: May 2027

Business Associate Degree, High-Tech Secretarial Associate Degree Brookstone Business College Greensboro, NC

Technologies: MS Office Suite, ATS, ADP, Workforce Now, HRIS, Case Management Systems, SharePoint Core Competencies

• Travel Research & Destination Planning

• Customized Itinerary Creation

• Cruise & Resort Bookings

• Group Travel Coordination

• Customer Service Excellence

• Remote Work & Virtual Communication

• Time Management & Organization

• Problem Solving & Adaptability

• Reservation & Booking Systems

• Relationship Building

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