Logistics and Customer Service Professional
Resume:
Sakina Battest
Jacksonville, FL *****
***********@*****.***
Work Experience
Transportation Clerk
ESolutions (Sysco IFG) Contractor
May 2025 to February 2026
Responsibilities
Customer Service Representative via email
Request booking confirmation from different steamship lines
Input information on smart sheet
Update calendar daily for warehouse and operations team for the loads for the next day
Set up all motor and door move with company drivers
Enter information in SUS as 400 a Sysco system
File sed through ACE/AES direct system
Track and trace containers at various ports.
Customer Service Representative/Data Entry back up Dispatcher
JZI IntermodaLogistics, a RoadOne Company-Jacksonville, FL
September 2023 to March 2025
Responsibilities
Customer Service Representative schedules deliveries, track and traces load and responds to problems that arise
during the day regarding pick-ups or deliveries. Communicate with external and internal customers and
Vendors Process owner operated driver envelopes, Bol, and Invoices to ensure correct settlement weekly
also knowledgeable of ports work with several systems throughout the day. Basic A/P
Ocean Export Documentation
Hamburg Sud North America-Jacksonville, FL
February 2015 to June 2023
Responsibilities Contact shipper/forwarder/area offices for timely receipt of documentation, shipping
instructions/export declaration details.
Apply freight and code bills of lading in Compass system/Hard copies, Intra copies.
Review customer documentation against vessel load list and release B/L’s to
Shipper or Freight
Forwarder via internet, courier service and or destination release 48 hours post vessel departure.
Process correction notices for destination country requirements.
Communicate with customer service.
Notify foreign offices of Bill of Lading, which require destination release after closing of the vessel.
Monitor and track customer requested “received for shipment” bill of lading requirement.
Service Advocate
Incepture / Zerocahos Florida Blue-Jacksonville, FL
October 2012 to February 2015
Responsibilities included providing excellent customer service to agents and brokers
Benefits Administrators Outbound calls
Processed HCR (health care reform) Large/ Small Grp. enrollment and reconciliation
Enrolling participants into various health plans
Medicare 65 and over Enrollment
Accomplishments
On All my Audit I've rcvd 100% accuracy
Skills Used
Customer Service inbound and outbound calls, Data Entry, Enrollment HCR (Health
Care Reform)
Enrolling participants into various health plans (ACA) by Telephonic and Web
Light knowledge of Medicare A, B and D Registered user for center for Medicare and
Medicaid Ser (CMS)
Customer Service Representative
Randstad (State Farm)-Jacksonville, FL
March 2012 to November 2012
Responsibilities
CRC (Customer Response Center)
Answered inbound and outbound calls from agents, claimants and policy holders First responder for claims and processing Skills Used Customer Service and Data Entry
Settlement Specialist
Apple One Staffing (Pacer Cartage)-Jacksonville, FL
June 2011 to March 2012
Responsibilities
A/P and A/R weekly settlements (payroll) reconciliation
Processed/Retrieve gate receipts for CSX, Norfolk, FEC and Comdata
Index, Data entry, Scan docs, Ordering Supplies
Follow up & Request documentation from internal and external Customer and Drivers
Skills Used
Account Payable and Account Receivable Data Entry and Customer Service
Latin American Document Specialist
Crowley Maritime Corporation-Jacksonville, FL
August 2004 to September 2010
Responsibilities
Customer Service inbound outbound and Internal
Creating/ Issue bills of lading
Data entry, Scan docs, maintain files and logs
Input bills in data system Pegasus
Rating and Ez-Tariff
Skills Used
Customer Service, Data Entry, A/P and A/R
Bookkeeper
Goodwill of North Florida - Jacksonville, FL
September 2002 to July 2003
Responsibilities
Pay and Process incoming invoice daily for 30 locations
Maintain the accuracy and reliability of AP and payroll transactions
Safeguard the assets and resources of the organization
Maintain record of transaction and file source of documents
Maintain payroll records and sub-journals
Assist finance staff in closing report periods and ordering supplies
Education – High School Diploma Paxon Sr. High School 8/90-5/93
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