Multifaceted Administrative & Dispatch Professional
Resume:
JUDY JORDAN Resume ****
JUDY JORDAN
Byers, CO 80103 720-***-****
PROFILE
Personable, goal oriented individual, is seeking a position which will allow me to contribute to a company by utilizing my strong work ethic abilities, flexibility, motivation and loyalty while being adaptable to a changing professional environment. EDUCATION
Everest College, Aurora, CO 07/2014
Medical Administrative Assistant Diploma
● GPA 4.0
Portland Community College, Portland, OR
Professional Musician Certificate 06/1995
● GPA 3.64
PROFESSIONAL EXPERIENCE
Facility Coordinator- Clean Harbors
Deer Trail, CO 2025-Present
● Coordinate shipping/receiving activities using WIN Central, Powersuite, and other systems
● Maintain accurate trailer and drum tracking data; scan storage areas and manage tracking gun downloads
● Print manifests, labels, and shipping papers (including TPOs for rejected materials)
● Organize and file plant and truck-to-truck documentation
● Input lab and tracking data into WIN
● Perform general clerical duties such as filing, typing, and supply management
● Ensure compliance with all Clean Harbors SOPs, safety standards, and environmental regulations
● Maintain a clean, safe, and compliant work environment Office Assistant/Dispatcher- Brinks Heavy Towing Commerce City,CO 2023- 2025
● Answered calls from customers reporting
vehicle breakdowns, accidents, or other
towing needs
● Accurately recorded details about the
vehicle's location, condition, type, and any
special instructions from the caller.
● Assign the most suitable tow truck operator
based on proximity, vehicle type, and
availability.
● Communicated with assigned tow truck
operators regarding the job details, estimated
arrival time, and any potential challenges
● Tracked the progress of tow trucks in
real-time using dispatch software and
communicated any updates to customers.
● Responded quickly to urgent situations
like accidents or roadside hazards,
coordinating with emergency services if
necessary.
● Provided courteous and professional
customer service to callers, addressing
concerns and providing information about
towing procedures
● Generated necessary paperwork for each tow
job, including invoices and dispatch logs
● Displayed strong geographical knowledge
of the service area to efficiently dispatch
tow trucks
Insurance Broker - HST (Healthcare Solutions Team)Remote,CO 2023
● Evaluated the health needs and financial
status of clients to help them select the
most appropriate insurance policy.
● Explained various health insurance
policies to clients and provided clear
information on the benefits and
limitations of each policy.
● Completed paperwork related to insurance
policies and ensuring all documentation is
accurate.
● Maintained and managed a list of prospective
and current clients, and followed up with
them regularly.
● Kept up-to-date with changes in health
insurance regulations, laws, and policies to
provide accurate advice to clients.
● Resolved any policy-related issues or
complaints from clients by liaising with
insurance providers.
● Worked towards meeting sales targets while
adhering to ethical and professional
standards.
● Assisted clients with insurance claims and
guided them through the process.
● Attended seminars, meetings, and training
sessions to stay informed about the latest
trends and developments in the health
insurance industry.
● Collaborated with healthcare providers,
underwriters, and other insurance
professionals
Recruiter/Office Admin - Action Appliance, Inc. Aurora, CO 2021-2023
Read and implemented legal contracts
Conducted interviews with qualified
candidates
Ran background checks on prospective
employees who passed interview
requirements
Completed New Hire paperwork with each
employee prior to training
Submitted all required forms and maintained
employee file
Answered and scheduled incoming service
calls for clients
Assisted and dispatched Appliance Repair
Technicians for various jobs
Posted jobs on various Job Boards for
recruitment purposes
Handled and resolved customer complaints
in a timely and professional manor
Customer Service Representative - Circle K Bennett, CO 2020-2021
● Greeted customers warmly and
professionally upon entry.
● Answered customer questions about
products and provided recommendations.
● Processed transactions accurately at the cash
register, including handling cash, credit
cards, and coupons.
● Assisted with product selection and address
customer concerns promptly
● Maintain cleanliness and organization
throughout the store, including counters,
floors, and displays.
● Followed company policies regarding
cash handling, security procedures, and
food safety
● Operated store equipment such as scanners,
cash registers, and coffee machines.
● Handled customer complaints or issues in
a professional manner, finding solutions
to address their concerns.
● Processed returns and exchanges according
to company guidelines
Referral Specialist – Lutheran Spine Center Lakewood, CO 09/2014 - 11/2020
Medicare and Medicaid knowledge
Responded to all incoming and internal
patient referrals
Verified insurance, obtained authorizations
Collected both self-pay and co-pay amounts
from patients
Created documents as needed
Verified and Researched proper ICD & CPT
Codes
Entered Charges into Epic System
Scanning documents into OnBase system.
Responsible for setting up and attending
field trips for the school
Assisting with food bank distribution and
acquisition
Assist with afterschool academic programs
and fundraising
Professional References:
Richard Velasquez Lutheran Spine Care Practice Manager 303-***-****
Lisa Benjamin Bridges of Silence Executive Director 303-***-****
Jennifer Peters Peters Property Preservers Owner 903-***-****
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