Dynamic Sales and Administrative Professional
Resume:
CHRISTINE COLASURDO
Greenwich, CT *****
****************@*****.***
Professional Summary
Experienced Sales and Customer Service Representative with a proven track record in territory management, client relationship building, and administrative support. Skilled in consultative sales, lead generation, and executive-level administration. Adept at managing complex portfolios and delivering exceptional customer service. Seeking opportunities in sales, property management, or administrative roles to leverage strong organizational and communication skills. Work Experience
Sales/Customer Service Representative
New England Total Energy-Greenwich, CT
February 2025 to Present
* Managed and expanded client base across Greenwich and New England, selling energy products to residential and commercial accounts.
* Drove new business through BNI networking, community event planning, and strategic cold calling campaigns.
* Conducted field evaluations to identify client needs and recommended energy-efficient upgrades and solutions.
* Served as primary contact for contractors, building owners, and end-users, ensuring high retention and satisfaction.
* Utilized CRM software to track sales activities, manage leads, and report competitor activity to senior management.
Portfolio Administrator and Lending Support
Greenwich Bank & Trust-Greenwich, CT
January 2006 to December 2024
* Provided client engagement and support for commercial and consumer lending, including onboarding and processing loan applications.
* Maintained confidential client and bank information in line with established policies.
* Partnered with loan servicing to provide documentation for new loan closings, extensions, and renewals.
* Managed loan credit and legal files, annual covenants, and tracked required financials and insurance.
* Directed lenders in preparation for audits and loan reviews, organizing files and monitoring information.
* Oversaw departmental compliance with BSA, OFAC, Reg B, flood insurance, CRA, and regulatory requirements.
* Managed construction advances, acting as liaison between loan officers, clients, inspectors, and operations.
Customer Accounts Representative
UST, Inc. (US Tobacco)-Greenwich, CT
January 1998 to December 2006
* Communicated with direct buying accounts to obtain and process orders.
* Analyzed client orders and buying patterns to identify upsell opportunities.
* Processed returned goods, transfers, samples, and promotional orders.
* Handled customer and sales requests to ensure satisfaction. Account Executive & Brokerage Support
Direct Media-Greenwich, CT
January 1990 to December 1998
* Supported Account Managers with list recommendations and billing, facilitating negotiations between brokers and owners.
* Managed client correspondence and coordinated administrative logistics for marketing campaigns. Assistant Account Executive
A-Z Marketing Services, Inc.-Greenwich, CT
January 1990 to December 1995
* Supported Account Manager on list recommendations, order processing, and billing information.
* Facilitated negotiations between list brokers and owners.
* Coordinated administrative duties such as correspondence and travel planning. Education
Upper secondary education
Upper secondary education
High school diploma or GED
Greenwich High School
Skills
• Attention to detail
• Conducting sales calls
• Sales pipeline
• Objection handling (sales technique)
• Team management
• B2B sales
• Territory sales
• Outbound calling
• Administrative experience
• Needs Assessment
• Work ethic
• Microsoft Outlook
• Closing sales
• Event planning
• Appointment scheduling
• Sales strategy
• Business development
• CRM software
• Executive Level Administration Discreetly Handing Sensitive Client Information
• Developing Process & Procedure Program Providing Excellent Customer Service
• Word processing
• Negotiation
• Marketing
• Deal closing
• Executive administrative support
• Sales
• Achieving sales targets
• Clerical experience
• Customer communication
• Cold calling
• Inside sales
• Promoting products
• Microsoft Word
• Lead generation
• Project Implementation
• Record Keeping & Maintenance Supervision of Junior Staff
• Data entry (Less than 1 year)
• Organizational skills
• Phone communication
• Territory management
• Client interaction via phone calls
• Contracts
• B2B
• Teamwork
• Microsoft Office
• Management Excellent Interpersonal Skills
• Zoom
• Contract negotiation
• Account Retention
• Typing
• Call center experience
• Data Entry and Management Flexibility and Ability to Pivot Between Tasks
• Computer networking
• Microsoft Excel
• Customer service
• Time management
Languages
• English
Links
http://www.linkedin.com/pub/christine-colasurdo/19/aab/147 Certifications and Licenses
Driver's License
First Aid Certification
Certified Administrative Professional
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