Team-Oriented Healthcare/Guest Services Professional
Resume:
BRIAN UPDEGRAFF, BS
Hermitage, TN *****
****************@*****.***
OBJECTIVE
Highly motivated, tenacious, tech-savvy college graduate ready to develop professional work experience and take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new tasks. Offers excellent managerial potential with dynamic, in-depth understanding of a wide array of professions including hospitality, healthcare, insurance sales, and achieving exceptional customer service and support.
EDUCATION
Certified Medical Assistant Computer Learning Network
05/2004
Bachelor of Science, Community Health Promotion Liberty University
05/1996
EXPERIENCE
Box Office Attendant Gaylord Opryland Resort and Convention Center
2020-2022
Developed positive relationships with customers through friendly interactions. Utilized point-of-sale systems efficiently, ensuring accurate pricing and inventory management.
Assistant Front Office Manager/ Front Desk Agent Best Western, Comfort Suites
2000-2017
Acted as night auditor, front desk agent, assistant front office manager and over-the-top problem solver in the most direct customer service role. Computer entry and retrieval for reservations, accounts and invoices.
SKILLS
Powerhouse combination of CMA and BS-Community Health
Proficient with all things digital- MS Suite
Detailed education of medical office procedures
Proven Customer Service Experience
Written and oral negotiation
Ambitious and Highly Educated
People-oriented person
Strategic Problem Solver
Dynamic Communicator
Self-motivated GO-GETTER
Longevity and devotion to employers
ACTIVITES
CPR- Advanced Instructor 2004-2008
Pre-licensed for insurance sales
Co-Chair, Best Western Safety Committee 2003-2006
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