Operations & HR Transition Specialist
Resume:
PROFESSIONAL
SUMMARY
TECHNICAL SKILLS
PROFESSIONAL
EXPERIENCE
KISIA
MARTIN
***********@*****.***
Dover DE
Dedicated and results-driven professional transitioning into Human Resources, with a strong background in operations, employee engagement, and team leadership. Proven success in recruitment, on-boarding, training, and performance management. Experienced in using HR systems, fostering inclusive work environments, and supporting cross-functional teams. Open to Relocating to Baltimore/DC Metro Area.
• Kronos
• SharePoint
• Microsoft Excel
• LMS platforms
• UKG
• ADP
• Google Workspace
• SAP
OPERATIONS SUPERVISOR 06/2022 to 07/2025
DHL Supply Chain - Dover, DE
Supported the HR department in full-cycle recruitment, including candidate interviews using behavioral-based techniques, and collaborating on final hiring decisions.
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Partnered with HR to oversee onboarding and orientation processes for new hires, resulting in a 15% improvement in employee retention within the first 90 days.
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Maintained and updated employee attendance, PTO, and payroll records for over 100 staff members using Kronos, ensuring compliance and accurate reporting.
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Provided coaching and feedback through performance reviews and development planning, fostering a culture of continuous improvement and accountability.
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Delivered training to five newly promoted supervisors using LMS platforms, and monitored progress to ensure understanding of HR and compliance policies.
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Collaborated cross-functionally with department leads to uphold labor practices and workplace policies in alignment with company values.
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OPERATIONS LEAD / STOW AMBASSADOR 10/2020 to 06/2022 Amazon - Middletown, DE
Assisted in implementing employee recognition programs that enhanced morale and increased employee satisfaction scores by 20%.
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Managed shift schedules for 50+ associates, ensuring balanced workloads and appropriate staffing based on business needs.
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Utilized Excel and SharePoint to track employee productivity, attendance, and compliance metrics for operational and HR reporting.
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Participated in employee engagement and wellness initiatives, contributing to a more cohesive and inclusive workplace.
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Supported issue resolution by escalating employee concerns to appropriate HR representatives and documenting trends.
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INVENTORY TRAINER / TEAM SUPPORT 06/2017 to 03/2020 Walmart Supercenter - Laurel, MD
Trained new and existing staff on inventory protocols, safety guidelines, and operational procedures, reducing onboarding time and error rates by 15%.
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Acted as a liaison between frontline workers and leadership to communicate concerns, gather feedback, and promote transparent communication.
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Assisted with performance tracking and helped identify high-potential employees for further development and cross-training opportunities.
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EDUCATION
WEBSITES,
PORTFOLIOS,
PROFILES
CERTIFICATIONS AND
ACHIEVEMENTS
WAREHOUSE ASSOCIATE 06/2010 to 06/2017
Walmart Distribution Center - Tobyhanna, PA
Supported operational workflow by maintaining accurate inventory records and using RFID technology to reduce tracking errors.
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Partnered with supervisors to identify bottlenecks in warehouse staffing and supported shift transitions, aligning with HR scheduling processes.
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Contributed to training processes for new associates to meet performance standards and safety compliance requirements.
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• linkedin.com/in/kisia-martin-ba1728196
• Management Training Certificate, 02/01/19 - 08/01/19
• Inducted into the National Society of Leadership and Success (NSLS), 11/01/24
• CSCS & CSCM Management Training Completed
Bachelor of Arts: Business Management and Marketing American Public University, 03/2020
MBA: Human Resources Management
American Public University, Date of Conferment: 04/2026
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