Operations & Continuous Improvement Leader
Resume:
Scott David Robinson
Operations and Continuous Improvement Manager
704-***-****●Chester, SC
Accomplished and results-driven professional with extensive experience in managing and streamlining manufacturing, logistics, and production operations to drive quality, cost reduction, and organizational excellence. Brings 15+ years of career experience equivalent to a Bachelor’s degree in Operations Management, with proven leadership across engineering, maintenance, and supply chain functions.
Track record of leading cross-functional teams, implementing lean initiatives, and standardizing processes that enhance productivity and operational efficiency. Proven ability to integrate continuous improvement strategies across engineering, maintenance, and supply chain functions to maximize throughput, minimize waste, and sustain process effectiveness. Proven success in developing and executing Kaizen events, root cause analyses, and Six Sigma projects that yield measurable business impact. Proficient in leveraging Baan, TurboCAD, Microsoft Office Suite, and logistics software for strategic planning and quality assurance. Experience in logistics and transportation provides practical insight into supply chain efficiency, real-time problem-solving, and process optimization. Currently pursuing green belt certification.
Areas of Expertise
Logistics & Supply Chain Management
Production Process Optimization
Quality Systems Implementation
Root Cause Analysis
Lean Implementation
Kaizen Event Facilitation
Cross-Functional Collaboration
Operational Cost Reduction
Vendor Partnership Liaison
Professional Experience
James River Carriers –Richmond, VA
Driver
2022 – 2025
Transported freight across regional routes while adhering to DOT regulations and company safety standards.Conducted pre-trip and post-trip vehicle inspections to ensure mechanical efficiency and compliance with safety protocols. Communicated effectively with dispatch teams and customers to coordinate delivery schedules and resolve logistical issues.
Achieved 98% on-time delivery rate over three consecutive years through consistent route optimization and time management.
Increased customer satisfaction scores by ensuring professional service and prompt/reliable deliveries.
Recognized for maintaining a perfect safety record with zero preventable accidents.
AmeriGas Propane –Charlotte, NC
Planner
2020 – 2022
Coordinated daily propane delivery schedules by monitoring customer order pool and prioritizing urgent requests.Engaged with field offices and drivers to address issues, such as equipment breakdowns, severe weather, and delivery delays.Utilized routing and logistics software to design efficient cylinder and bulk propane delivery routes across multiple service regions.Analyzed delivery data to optimize route performance, reduce fuel costs, and improve on-time delivery rates.
Improved delivery efficiency through strategic route planning and real-time schedule adjustments.
Maintained uninterrupted propane service delivery during peak winter demand and adverse weather conditions.
Recognized by management for exceptional communication and problem-solving skills that minimized service disruptions.
XPO Logistics –Greenwich, CT
LTL Driver / Material Handler
2019 – 2020
Operated commercial vehicles to transport Less-Than-Truckload (LTL) freight between terminals and customer locations in a safe and timely manner.Loaded, unloaded, and secured freight using forklifts, pallet jacks, and manual handling techniques. Verified shipment documentation and maintained detailed delivery and pickup logs in compliance with DOT regulations.
Maintained accident-free driving record while handling high-volume regional freight routes.
Improved dock turnaround efficiency through proactive communication and coordination with warehouse teams.
ASSA ABLOY – Monroe, NC
Service Parts, Rebuild, and Revolver Manager(2015 – 2018)
2010 – 2018
Oversaw day-to-day operations of three departments: service parts, rebuild, and revolver. Led a team of 26 members and ensured seamless workflow and productivity.Prepared and analyzed reports on inventory accuracy, fill rates, employee performance, and quality control metrics for executive review.
Managed inventory valued at over $2.5M and maintained optimal stock levels to support the North American service market.
Addressed quality concerns, optimized delivery performance, and reduced costs by liaising with global manufacturing partners.
Increased departmental efficiency by streamlining communication between production, service, and logistics teams.
Reduced operational errors to below 1% through process standardization and strategic quality checks.
Rebuild Engineer(2010 – 2015)
Led diagnostic and troubleshooting efforts for mechanical gearboxes and control systems, identified root causes, and implemented effective repair solutions.Designed and fabricated custom test equipment and fixtures to support rebuilding and quality assurance processes.Managed sourcing, procurement, and inventory control of components required for rebuild operations.Maintained detailed build records, tracking reports, and documentation to ensure traceability and process consistency.
Championed 5S and lean manufacturing initiatives, streamlining workflows and eliminating inefficiencies in the rebuild process.
Increased production efficiency and throughput by implementing lean methodologies and continuous improvement practices.
Authored and standardized rebuild procedures that enhanced product quality, consistency, and technician training effectiveness.
Optex Technologies Inc. –Charlotte, NC
Technical Support Representative
2005 – 2010
Delivered product training programs for customers across eastern United States. Designed wiring diagrams for product integration using TurboCAD software. Led product testing and provided hands-on technical support for system installations and adjustments.
Ensured compliance with national safety standards, including ANSI 159.10, ANSI 156.19, and AAADM requirements by conducting and supervising technician certification sessions.
Developed custom wiring diagrams that enabled seamless interfacing between company’s proprietary PLC systems and various third-party control platforms.
Additional Experience
LTL Driver–Mobie Logistics
OTR Driver, Class A CDL CT Transportation – Danbury, CT
Purchasing Manager / Electronics and Swing Door Operations Manager Record USA – Monroe, NC
Electronics Supervisor and Engineering Technician KM Systems –Monroe,NC
Education
Associate of Science in Electrical Engineering
Hartford State Technical College – Hartford, CT
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