Administrative Professional with Strong Organizational Skills
Resume:
Buhle Nelisa Masondo
** *** ****, *** *** SM Cloverdene
082-***-**** *************@*****.***
Professional Summary
Highly motivated and results-driven Administrative Professional with a Bachelor of Administration from the University of KwaZulu-Natal. Experienced in internal sales, administration, and debt collection, with a strong ability to manage tasks efficiently, solve problems proactively, and support business operations effectively. Adept at working in fast- paced environments, liaising with teams across different functions, and maintaining a high level of organization and attention to detail.
Core Skills & Competencies
• Administration & Office Management – Scheduling, document preparation, and process coordination.
• Customer & Client Relations – Strong interpersonal skills with experience handling inquiries and resolving issues.
• Sales & Business Support – Experience in internal sales, stock coordination, and working with multiple branches.
• Problem-Solving & Decision-Making – Ability to analyze challenges and implement solutions efficiently.
• Technical Proficiency – Microsoft Office Suite (Excel, Word, Outlook, PowerPoint), CRM systems, and data management.
• Teamwork & Leadership – Proven ability to work collaboratively and take on leadership roles when required.
Education
University of KwaZulu-Natal
Bachelor of Administration Graduated: 2021
St Dominic’s Catholic School for Girls, Boksburg
Bachelor’s Pass (Matric) Graduated: 2016
Professional Experience
Hlalethembeni Outsourcing Services
*Administrator* April 2023 – December 2023
• Managed office operations, including data entry, document handling, and scheduling.
• Assisted with client communication and coordinated administrative processes to ensure smooth workflow.
• Supported team members by handling inquiries, reports, and internal documentation.
Belting Supply Services
*Internal Sales Representative* May 2021 – August 2022
• Handled sales coordination and stock management, working closely with multiple branches.
• Processed customer orders, invoicing, and quotations, ensuring accuracy and efficiency.
• Built and maintained strong client relationships, addressing concerns and improving customer satisfaction.
Bham and Dahya Attorneys
*Debt Collector* February 2021 – April 2021
• Managed outbound calls and client follow-ups to recover outstanding debts.
• Maintained accurate financial records and assisted in legal documentation preparation.
• Negotiated repayment plans while maintaining professional and empathetic client interactions.
Awards & Leadership Experience
Marimba & Choir Leader (2016)
• Led the high school’s music teams, organizing performances and practices. SRC Representative (2014)
• Served as the voice for students, addressing concerns with school leadership. 2nd Team Hockey Player (2014)
• Represented the school in tournaments, with experience as a first-team substitute. Executive Secretary for WIM (Women in Mining)
• Represented women working in the mine to take minutes organise meeting for women that have enquires or complaints about their experiences working in the mine. References
Available upon request.
References
Neville Smith
Head of Marimbas, St Dominic’s Catholic School for Girls 061-***-****
Pauline Penny
Head of Choir, St Dominic’s Catholic School for Girls 083-***-****
Sharon Haydon
Manager, Belting Supply Services
Mzwandile Masondo
Owner, Hlalethembeni Outsourcing Services
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