Administrative Assistant with Strong Organizing Skills

NATALIE HECKENDORN

* ********* ****, *** ***, MD 21014 410-***-**** *****************@*****.***

SUMMARY

Hardworking and dedicated Administrative Assistant who has strong organizational, verbal and written communication skills with success in collaborating and working well together with others, as well as the ability to prioritize multiple tasks while meeting deadlines. Skills

• Dedicated team player

• Multitasking and prioritization

• Customer relations

• Meticulous attention to detail

EXPERIENCE

• Verbal/Written communication

• Data organization/entry

• Management/Leadership

• Documentation and report writing

Self Employed - Forest Hill, MD (4/12-Present) In Office and Remote

• Temping (long and short term): Dental Offices, RE Appraisal Offices, & CPA Offices.

• Data entry for husbands’ online auctions

• Dental Peeps Network Moderator

Merchandise/Retail Associate TJ Maxx - Cape May Court House, NJ (6/24-10/24) Bel Air, MD (11/24-Present)

● Process, sort and censor products.

● Merchandise and display products to ensure racks are fully stocked and to maximize sales.

● Engage with customers.

● Mark-down and sort inventory.

Thrift Retail Store Associate at Volunteers in Medicine - Cape May, NJ (4/23-10/23)

● Greeted and directed customers.

● Processed donations to ensure racks were fully stocked.

● Merchandised and displayed donations to maximize sales.

● Assisted with loading/unloading donations safely and effectively.

● Processed, sorted and priced donations.

● Operated cash register with accuracy.

Administrative Assistant/Receptionist CPA Firm

Frank Hajek & Associates – Bel Air, MD (06/22-04/23)

• Greeted and assisted visitors; maintained polite and professional communication via in person, phone and email.

• Handled office tasks to include electronic and paper filing, generated engagement letters, formulated and maintained excel spreadsheets, and reordered supplies.

• Maintained calendars and scheduled appointments for the owner and managing partner.

• Screened multi-line phone calls and routed to appropriate party.

• Scanned, copied, emailed, faxed, and assembled files, documents and audit reports. Administrative Assistant to Certified Residential Appraiser Tide Appraisal – Nottingham, MD(11/15- 9/17); Profirst, Inc – Cockeysville, MD(9/17-9/18)

• Communicated with AMC’s and vendors to bid, place and receive orders.

• Scheduled appraisal inspections and maintained calendar.

• Requisitioned office supplies and assisted in payroll for office employees.

• Maintained CRM and office files, (both electronic and hard copies).

• Sorted and distributed business correspondence to correct department or staff member. • Compiled and typed appraisal reports then uploaded reports into records management system and to AMC’s and vendors.

• Increased revenue by assessing business systems and processes and identified areas that needed to be improved to support future growth, including ACI Mobile.

• Compliance enforcer to complete appraisal reports according to federal and USPAP guidelines. Manager/Implant Coordinator/Surgical Assistant

Towson Periodontal Associates – Towson, MD (7/97-4/12)

• Set-up, implemented, and managed office inventory and reordering of supplies.

• Documented and billed all surgical supplies for multiple surgeons.

• Served as main point of contact for outside vendors and negotiated prices.

• Saved $100,000-$120,000 per year in costs by soliciting vendor quotes to ensure optimal material purchase pricing.

• Educated patients on diagnoses and treatment plans; listened to and answered questions in their decision-making process.

• Assisted periodontists during diagnosis, treatment, and surgery.

• Exhibited confidence to work extremely well under pressure while working with a variety of periodontists of different temperament.

• Spearheaded training to instruct assistants on procedures and techniques.

• Answered phones, did follow-up treatment calls and scheduled patients accordingly.

• Coded and processed insurance claims utilizing all applicable codes. EDUCATION AND TRAINING

Real Estate Appraiser Trainee

Appraisal Institute, Johns Hopkins Downtown Center – Baltimore, MD General Studies/Pre-Dental Hygiene

HACC – Harrisburg, PA

Dental Assisting

Cumberland Perry A.V.T.S. – Mechanicsburg, PA

General Studies

Boiling Springs High School – Boiling Springs, PA

PREVIOUS WORK EXPERIENCE

Cremen Appraisal & Consulting, Forest Hill, MD

NATALIE HECKENDORN

5 Overbrook Lane, Bel Air, MD 21014 410-***-**** *****************@*****.*** RMC Appraisal Services, Baltimore, MD

Barry Berman, D.D.S., Oral Surgeon. Linthicum, MD

Denise M. Markoff, D.D.S., General Dentist. Baltimore, MD Pentti J. Nupponen, D.D.S., General Dentist. Halifax, PA John R. Beck, D.D.S., General Dentist. Carlisle, PA Century 21 Breneman & Associates, Carlisle, PA

Non-Profits: Administrative

• AMTC • Shoes 2 Share • Volleyball Bob

Volunteer: Food Service/Concessions for North Harford Swim Team & Championships NATALIE HECKENDORN

5 Overbrook Lane, Bel Air, MD 21014 410-***-**** *****************@*****.***

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