Versatile Customer Service and Office Manager

Rebecca Lynn Kilgus

***** ******** ******

Easton, MD 21601

Mobile Phone 410-***-****

Objective

To obtain a position as a contributing team member in a professional business environment utilizing my exceptional customer service skills, positive work attitude, strong organizational and office skills, my ability to complete work tasks and my willingness to succeed.

Education

1986-1987 Secretarial Courses, Garrett Community College, McHenry, MD

1983-1986 High School Diploma (Business), East Preston High School

2007 Completion of Injured Worker’s Insurance Fund (IWIF) Seminar

Skills and Abilities

Management Skills:

Managing expenses relating to six construction contracts; including change orders.

Development and reporting to various Federal, State and private funding agencies.

Developing and presenting monthly financial reports for a start-up, non-profit company to a Finance Committee.

Managing financial audits.

Developed an Employee Rewards Program.

Research various financial institutions and assist with securing debt service for start up company.

Maintaining procedures for cash management including security of monies, balancing registers, and processing financial transactions.

Developing short and long term financial and operational plans for guest services.

Managing budgets in order to maximize profits.

Developing and incorporating procedures for hotel security and emergency situations.

Implementing quality control for guest services and taking corrective measures to improve guest satisfaction.

Managing multiple departments including front desk operations, night audit and security for a 169 room hotel resort.

Administrative Skills:

Answer and screen all calls coming in to the Finance and Human Resource Department.

Calculate the percentage of adjusted gross income vs. tuition cost to determine tuition assistance needs for private school.

Verifying offertory for three churches and making deposits.

Ordering of all supplies for business and religious education offices. Placing all credit card orders for both the school and churches.

Scheduling, attendance and coordination of monthly Board of Directors and various committee meetings.

Taking minutes and preparing for distribution of various committee meetings.

Training employees in the areas of reservations, policies and procedures and guest accounting.

Scheduling a staff of twenty-five employees across several business functions.

Developing and implementing policies and procedures.

Performing job engineering to improve employee development and guest satisfaction.

Organizational Skills:

Managing tuition accounts for pre-kindergarten through twelfth grade; including billing and receivables.

Planning, organizing, promoting and implementing group functions.

Compiling files including loans, customer letters and payment accounts.

Managing multiple tasks and functions while ensuring quality and responsiveness.

Computer Skills:

Word process (Microsoft Word)

QuickBooks Pro

Dream Weaver (limited)

Microsoft Office Suite

Excel

Employment Experience

2011 – Present Finance Assistance, Saints Peter & Paul, Easton, MD

2007 – 2011 Accounts receivable, Chesapeake Publishing, Easton, MD

2003 –2007 Executive Assistant, Interim Business Manager, Adventure Sports Center, Inc. (ASCI)

2002 – 2003 Guest Coordinator, Long and Foster Resort Rentals

1999- 2002 Director of Guest Services, Wisp Mountain Resort, McHenry, MD

1991 - 2001 Bartender/Shift Manager, Honi-Honi Bar, Oakland, MD

1993 – 1996 Reservationists, Front-desk/Housekeeping Supervisor, Conference Coordinator, Director of Sales and Marketing and Restaurant Manager, Alpine Lake Resort and Conference Center, West Virginia

1986 – 1992 Switchboard Operator, New Accounts Representative, Customer Service, Mortgage Loan Secretary, Garrett National Bank, Oakland, MD

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