Manufacturing Operator with Logistics Expertise

Jeffery Dewberry

*******.**********@*****.*** 336-***-**** Colorado Springs, CO

SUMMARY

Seasoned professional with 11 years of diverse experience in logistics, inventory management, and customer service. Skilled in processing shipments, stock organization, and vendor coordination; adept at maintaining accuracy and efficiency in fast-paced environments. Seeking to leverage expertise as a Manufacturing Operator to enhance production and operational excellence.

WORK EXPERIENCE

Amazon Colorado Springs, CO Fulfillment Center Associate Jun 2024 - Present Assisted with sorting and loading trailers with customer shipments. Certified in Ground Floor Management to maintain and troubleshoot the Cardinal and Proteus robotic systems. Processed vendor returns. Assisted with additional duties on the dock( building carts, shift audits, etc).

Circle K Irmo, SC Team Member / Sales Associate Mar 2024 - Jun 2024 Provide exceptional customer service, maintain store cleanliness, and efficiently handle transactions at Circle K, ensuring a seamless shopping experience for all patrons.

Kroger Irmo, SC Overnight Stocker Associate Jul 2023 - Mar 2024 Efficiently process and verify incoming shipments for accuracy, adhering to stringent timelines. Restock merchandise on shelves, maintaining optimal organization and visual appeal in product presentation. Conduct routine inventory assessments to monitor stock levels and ensure availability of products.

Lowes Tampa, FL (Work from Home) Project Support Specialist Feb 2023 - Jul 2023 Coordinated scheduling and dispatch of installation jobs, ensuring efficient allocation of resources and adherence to timelines. Managed communication with vendors to facilitate seamless operations and maintain strong business relationships. Organized and arranged the delivery of equipment and materials to various job sites, optimizing the supply chain process.

Anthem BCBS Tampa, FL (Work from Home) Customer Care Representative I Apr 2020 - Jul 2022 Processed and maintained healthcare medical supply orders and accounts, ensuring accurate and timely fulfillment of patient needs.

Coordinated communication with vendors via calls and emails to confirm the availability of medical supplies, facilitating patient access to necessary healthcare products. Reviewed confidential patient medical files to support order requests, adhering to privacy regulations and contributing to efficient patient service delivery.

Alorica Tampa, FL Customized Billing Associate Sep 2012 - Apr 2020 Managed the processing of billing adjustments and coordinated the issuance of service refunds to maintain account accuracy and customer satisfaction. Served as the primary liaison for key account customers, addressing inquiries and resolving issues to enhance client relations and retention. Assisted with the coordination of international shipments, including liaising with brokerage departments and regulatory agencies, to ensure compliance and efficient customs clearance.

EDUCATION

Sierra High School May 1996

High School Diploma, N/A

SKILLS

20+ Years Customer Service Experience • 10+ Years Warehouse Experience • Fork Lift Certified • Proficient in Inventory Control • Creative Problem Solver & Quick Learner • Exceptional Communication Skills • Strong in Building Client Relations • Ability to Lift Heavy Objects • Ability to Perform Physical Tasks • Ability to Meet and Exceed Team KPIs in a Fast Paced Environment • Highly Effective in Root Cause Analysis • Proficient in MS Word, Excel & Internet Navigation

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