Administrative Coordinator: Communication, Detailed, Customer Exp
Resume:
CONTACT **********@*****.***
Ooltewah, 37363, TN
SUMMARY Diligent professional with comprehensive experience in closing coordination, case management, and healthcare support. Proven ability to streamline processes, manage communications, and ensure regulatory compliance. Adept at fostering relationships and providing steadfast support across diverse organizational settings.
WORK EXPERIENCE
Chattanooga
03/2022 – Present
Closing Coordinator
Pratt Home Builders
Facilitated seamless communication with local lenders, real estate agents, and home buyers while orchestrating closing dates with builders and the title company.
Developed comprehensive closing folders and gifts for 175-200 annual closings.
Produced updated addendums in Marks and distributed them in Dotloop for homebuyer signatures.
Coordinated with realtors, sales agents, production team, builders, and local lenders to ensure accurate bi-weekly updates for the PHB report and daily closing reports.
Registered new homeowner warranties and established online homeowner profiles to present to new homeowners upon closing. Updated customer information and closing date details in Marks, established new homebuyer accounts in PrattConnect, and uploaded closing documents for homeowner access post-closing.
Configured all new pool fobs in the Summit Control System. Collaborated with the United States Postal System for recently issued mailbox assignments in new neighborhoods, assigning keys to homeowners. Managed ordering of all office supplies and printer maintenance through RJ Young, with established accounts at Walmart, Sam's, Staples, Amazon, etc. Assisted in organizing both on-site and off-site company and sales events. Welcomed walk-in prospective home buyers, vendors, and design appointments, guiding new homebuyers through post-closing inquiries. Partnered closely with Ghertner & Company, HOA management for Pratt Home Builders.
Remote Work From Home
10/2020 – 03/2022
COVID-19 Case Manager- Atrium Team Lead
Atrium with Shaw Industries Inc
Tracked cases within Shaw Industries by notifying employees of potential exposure.
Melanie Waller
Independently gathered information and documentation while interacting with Shaw employees.
Communicated effectively with business partners regarding employee return- to-work dates, case updates, and changes throughout the quarantine process.
Provided training and support for new case managers. Prioritized, assigned, and delegated new cases to team members. Cultivated relationships with HR managers, site managers, and nursing managers to expedite the return-to-work rate for employees. Oversaw the case release approvals for fellow case managers. Evaluated case trends to proactively take action, preventing delays in case contact and management.
Operated independently across multiple systems (Google, M365, SharePoint, I3, Microsoft Office).
Lincoln
07/2020 – 09/2020
COVID-19 Contact Tracing
Lincoln Lancaster County Health Department
Examined case information to facilitate precise contact tracing and monitor individuals linked to infected persons.
Engaged effectively with positive individuals and potential exposures. Supported the quarantine of contacts to ensure their safety. Assisted in the implementation of a safe, sustainable, and effective quarantine for contacts, aiming to prevent further virus transmission. Lincoln
07/2017 – 09/2020
Health Technician
Lincoln Public Schools
Administered first aid and CPR while overseeing clinic operations. Maintained strict confidentiality in documentation. Managed student medical health records, responded to phone inquiries, assisted in screenings, and facilitated effective communication among departments and business partners.
Established trust, rapport, and consistency with students, faculty, staff, and parents.
Lincoln
01/2015 – 11/2018
UNL Dining Services Coordinator
University of Nebraska-Lincoln
Promoted diversity, growth, and education within the UNL student body, staff, faculty, and guests.
Delivered exceptional customer service and communication. Supervised student employees and residence dining hall operations. Maintained a safe and welcoming atmosphere while providing healthful meal options and quality service.
Lincoln
05/1999 – 08/1999
Internship - Job shadowing experiences, and various ride-along opportunities within the patrol force
Nebraska State Patrol
Gained practical insights through job shadowing and ride-along opportunities within the patrol force.
Nebraska State Patrol
06/1994 – 06/1994
Internship - Fundamentals of the Nebraska Law Enforcement Policies.
Lancaster County Junior Law Cadet Program
Acquired foundational knowledge of Nebraska law enforcement policies. EDUCATION
Peru, Nebraska
2017 – 2019
Bachelors - Criminal Justice Counseling
Peru State College
Lincoln, Nebraska
1992 – 1995
High School Diploma
Lincoln High School
SKILLS Google Docs, Sheets, Slides Zoom
.NET Framework Microsoft Word, Office, Excel
Microsoft PowerPoint Presentations Dotloop
Marks System Calendar Scheduling
Independent Work Ethic Strong Organizational Skills Attention-to-Detail Analytical Thinking & Problem-Solving Availability and Adaptability Time Management
Conflict Resolution Self-Motivated
Office Etiquette Communication Skills
Customer Service Mortgage Loans
Title Company
REFERENCES Brandon Whitworth
Director of Construction, Pratt Home Builders
****************@***********.*** 423-***-****
Gabe Whitmer
Gabe Whitmer Mortgage Team, First Bank
********@***************.*** 423-***-****
Chris Scott
Pratt Homes Realtor/Affiliate Broker, Pratt Homes
**********@***********.*** 423-***-****
Mary King
Assistant Director, Homeland Security, USDA
****.*****@****.*** 414-***-****
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