Client-Focused Customer Service & Care Specialist
Resume:
Afzeela Ishak
**** *** *****, ****** *******, NY 11428
************@*****.***
SUMMARY
• 9+ years of providing excellent customer service in various industries.
• Successfully manage large volume of money transactions as well as sizable money value.
• Provide excellent care to rehab patients.
• Successfully enter and manage customers, vendors, customer orders, and purchase orders.
• Effectively communicate with clients on service catalog detail explanation.
• Provide input to design more efficient and automated process.
• Self-starter, team player, and fast learner with excellent communication, collaboration, and interpersonal skills.
• Prior experience in a customer service environment COMPUTER SKILLS
Microsoft Office Suite including Excel, Words, PowerPoint, Windows® XP, Windows 7/8/10, CRM, Outlook, CTP, ICD-10, Medical Terminology, and EHR
EXPERIENCE
CUSTOMER SERVICE REPRESENTATIVE
ACCESS-A-RIDE – LONG ISLAND CITY, NY
• Consistently achieving a 100% success rate in scheduling client transportation appointments.
• Provide exceptional customer service, addressing inquiries and assisting clients with transportation needs
• Effectively communicate service catalog details to clients, ensuring comprehensive explanations.
• Collaborate with team members to optimize processes and identify opportunities for automation and efficiency.
• Proficient in resolving customer issues promptly and effectively, with the ability to escalate matters when necessary for timely resolution.
• Utilize Microsoft Excel, Word, PowerPoint, and CRM software to maintain accurate records and support data analysis.
• Working experience in a fast-paced environment
CERTIFIED NURSING ASSISTANCE
Sep 2022– Dec 2023
Feb 2021 – Nov 2022
Our Lady of Mercy – Albany, NY
• Help perform critical task to ensure rehab patients are well-cared for and safe during their hospital stay.
• Checking patients blood pressure and heart rate vital signs.
• Assisted patients with personal hygiene task, such as Bathing, and dressing. While maintaining respect for patient privacy and dignity.
• Delivered direct care to patients, assisting with bathing, feeding and grooming task.
• Gather medical supplies and take care of minor wounds.
• Duties include stock supplies, cleaning patients’ room, patient transport, and answering patients calls.
• Sometimes assist with minor medical procedures.
• Completed daily documentation and charts regarding patient care and input into practice database SENIOR TELLER
Feb 2020 – Feb 2021
Community Bank – Latham, NY
• Supervises a teller line that processes a variety of financial transactions including check cashing, withdrawals, deposits, and loan payments.
• Assist tellers with more complex task, approve exceptions, and backs up tellers during high volume of customers.
• Responsible for security of vault and balance of cash flow.
• Manages the schedule for team to ensure we provide excellent service to all customers.
• Ensures that tellers are trained and comply with regulatory and security policies and procedures.
• Prepare various reports related to teller activity accurately within designated timelines Reviewed customer account for potential sales opportunities while providing expectational service levels.
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DATA ENTRY SPECIALIST AND PURCHASING CLERK Apr 2018 – Nov 2019 ABCO HVAC – Long Island City, NY
Set-up new customers and maintained account information for existing customers. Responsible for creating customer invoices, invoice distribution, and open receivable collection. Accounts receivable reconciliation and create aging report to be distributed to management. Enter new vendors and maintain existing vendor information in enterprise resource planning system. Input all vendor invoices into system for payment processing. Created reports to enable auditing of customer and vendor information for correctness. Enter customer orders and create purchase orders to be sent to suppliers. Keep track of all supplier and customer orders to ensure on-time delivery of products to customers. TELLER/ SHIFT SUPERVISOR Jan 2014 – Sep 2016
PAYOMATIC & PLS Check Cashing – Hollis, NY
Provide excellent service to all walk in and telephone customers. Successfully manage 40k+ cash with perfect accuracy. Complete customer transactions including money transfer, cashing checks, bill payments, scanning, faxing, copying, and setting up excella debit/credit card
Verification of customer identity and validity of checks. Complete customers with business transactions including bill payment, cashing checks, and money transferring.
Responsible for opening the store and make sure all equipment is functioning and ready for business. Insure all equipment is deactivated and store is close securely. Provide assistance to teller with large transactions by verifying cash count. Assist callers with service related questions and complete available telephone transactions. Assist manager and supervisor with store reconciliation reports and auditing. Responsible for calendar management for store supervisor and manager. ADMINISTRATIVE ASSISTANT Sep 2008- Feb 2010
Campion Company – Toronto, Canada
General administrative duties such as filing, answering telephone, setting up appointments, and invoicing. Managing office supply inventory and reordering as needed. Provide customer service by explaining portfolio of available services. Make travel arrangements for senior staff.
EDUCATION
R.V.C HIGH SCHOOL Sep 1998 – Jun 2003
New Amsterdam, Guyana
General High School Curriculum with focus on Business Management OUR LADY OF MERCY June 2021 – Jul 2021
Albany, NY
Received Certified Nursing Assistance (CNA) certificate Queens Community Collage Jan 2024 -Dec 2024
Queens, NY
Medical Billing and Coding
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