Aspiring General Manager with Bar & Service Expertise
Resume:
Keilisha Jackson
Management looking for room to grow
Houston, TX 77090
************@*****.***
Professional Summary
Aspiring General Manager with over 11 years of diverse experience, including significant expertise in customer service, bartending, and team leadership. Demonstrates a profound ability to elevate customer satisfaction through innovative service strategies and a detail-focused approach to bar management. Eager to apply a blend of supervisory, administrative, and communication skills to drive operational excellence and visionary growth in a dynamic management role. Work Experience
CSR - Customer Service Representative
VXI Global Solutions for Apple-Houston, TX
May 2025 to Present
• Maintained a high level of professionalism and empathy while addressing customer concerns
• Demonstrated strong product knowledge to effectively troubleshoot and resolve customer issues
• Resolved escalated customer complaints by actively listening to concerns, empathizing with customers' frustrations, and finding appropriate solutions
• Managed a high volume of incoming calls and emails, consistently meeting or exceeding response time targets
• Processed returns and exchanges efficiently, maintaining accurate records and ensuring timely resolution for customers
• Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
Bartender
Aloft Hotel-Pooler, GA
February 2023 to June 2024
● Expertly serving both alcoholic and non-alcoholic beverages to patrons
● Efficiently operating the POS system ensuring seamless transactions
● Responsible for secure cash handling, minimizing discrepancies
● Managing inventory, ensuring optimal stock levels and reducing waste
● Enhancing customer experience through prompt and courteous service
● Efficiently manage bar inventory, ensuring optimal stock levels and minimal waste.
● Mastered cocktail crafting, elevating drink presentation and guest satisfaction.
● Boosted bar revenue through innovative drink promotions and upselling techniques.
● Trained new staff, enhancing team efficiency and service quality.
● Fostered a vibrant atmosphere, making Aloft Hotel the go-to bar for locals. Patient Access Specialist
Spectraforce / Cencora-Savannah, GA
October 2023 to March 2024
Seasonal job Answered patients calls, emails, process medical applications, insurance calls Customer Service Representative Chat
TTEC
October 2020 to February 2023
Handle inbound chats in a courteous, timely, and professional manner. The ability to multi-task, stay on task, and self-manage. Correctly answer customer questions while following all required procedures.
• Resolved customer issues
• Worked in the inbound call center
• Managed customer accounts
• Conducted customer service surveys
• Assisted customers via live chat
Bar Manager/Bartender
A Lure low country cuisine-Savannah, GA
June 2019 to January 2021
Mixed drinks according to house or standard recipe. Cash handling, sales, cleaning bars and work areas. Opening/closing standard restaurant duties. Monitored bar to maximize productivity. Directed staff in daily work assignments.
Front of House Manager
Sandfly BBQ-Savannah, GA
July 2017 to April 2019
● Managed staff scheduling to ensure smooth operations
● Conducted staff training to enhance service quality
● Oversaw financial transactions, ensuring accuracy
● Implemented rigorous cleaning protocols for hygiene maintenance
● Delivered exceptional customer service, boosting customer satisfaction
● Elevated team productivity by 20% through streamlined project management processes. Assistant Manager
Motel 6 / Studio 6-Savannah, GA
August 2017 to March 2019
checked in customers, provided excellent customer service, checked vacant rooms and put in work orders for maintenance made sure till and safe were correct Assistant Manager
Overtime Bar & Grill-Savannah, GA
October 2015 to January 2017
● Managed daily operations, ensuring smooth workflow and customer satisfaction
● Handled cash transactions, boosting sales through efficient service
● Maintained cleanliness of work areas, adhering to health and safety regulations
● Oversaw staff assignments, fostering a collaborative work environment
● Crafted and served drinks according to recipes, enhancing customer experience
● Boosted team efficiency by streamlining opening/closing processes and customer service protocols.
● Enhanced customer satisfaction by meticulously overseeing drink quality and service standards.
● Implemented a new staff training program that improved service speed and accuracy. Bar Manager
Frozen Paradise-Savannah, GA
April 2013 to October 2015
● Mastered the art of crafting both alcoholic and non-alcoholic beverages, adhering to house and standard recipes.
● Delivered exceptional customer service with a friendly approach, enhancing customer satisfaction and loyalty.
● Managed cash transactions efficiently and maintained cleanliness of the bar and work areas, ensuring smooth operation.
● Handled opening and closing duties of the restaurant, demonstrating strong responsibility and commitment.
● Elevated customer satisfaction by crafting unique drink combinations, leading to a 20% increase in repeat clientele.
Education
Political Science & Government (Associate)
Savannah State University-Savannah, GA
Skills
• English
• Restaurant Experience
•
• Administrative experience - Administrative experience (6-10 years)
•
• Supervising experience
• Microsoft Outlook
• MS OFFICE
• Multi-line phone systems
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• Inventory management - Inventory management experience (6-10 years)
•
• Warehouse experience
• POS
• Aloha POS
• Human resources
• Office Management
• Microsoft Powerpoint
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• Payroll
• Customer service
• Vendor management
• Health information management
• Database management
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• Hospitality
• MICROSOFT OFFICE
• Profit & Loss
• OpenTable
• Cash handling
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• Assistant Manager Experience
• Bartending
• Medical scheduling
• Management
• OSHA
• Data entry
Certifications and Licenses
ServSafe
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