Customer Service & Banquet Specialist
Resume:
Rosalia Gomez
Hesperia, CA *****
********@*****.***
Dedicated service industry professional with demonstrated strengths in customer service, time management and trend tracking. Good solving service problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Server
Texas Roadhouse - Menifee, CA
November 2022 to Present
Taking care of customers needs and making sure they have a great experience and multi tasking to ensure every guest needs are taken care of
Crew Trainer
Dhl/Nike - Ontario, CA
November 2021 to Present
• Contributed to employee development plans in support of job-specific skills development.
• Monitored and evaluated training activities and program effectiveness.
• Maintained records of completed training and required recertifications.
• Collaborated with management to periodically review and update training program objectives. Banquet Server
Aramark - Portland, OR
June 2008 to Present
• Maintained warm and professional demeanor while welcoming and directing event attendees to designated tables or venue areas.
• Supported smooth execution of each event by gathering and transporting food and supplies to and from event locations.
• Answered guest questions regarding nutrition information, preparation methods, and potential allergens.
• Maintained health and safety standards by regularly cleaning and sanitizing equipment, utensils, and work areas.
• Delivered unparalleled service by proactively identifying and fulfilling guest needs. Banquet Server
Wedgewood Weddings - La Verne, CA
January 2021 to October 2022
• Prepared events by arranging tables and service for up to [Number] guests
• Assisted banquet captains with organizing banquet pulls and setting up equipment
• Fostered memorable guest experiences with commitment to service and attention to quality
• Delivered superior guest service by proactively anticipating guest needs
• Represented company with tidy and organized appearance and professional demeanor
• Arranged dining tables and place settings, and stocked buffets with serving implements
• Backed up fellow servers and food preparation staff by cross-training in different stations
• Completed event breakdown and transported furniture and equipment to vans or storage areas. Server/Bartender
Red Robin - Gresham, OR
April 2012 to November 2021
• Coordinated table assignments and arranged tables for groups
• Processed payments as credit card transactions, gift cards, or cash transactions
• Memorized menu additions, changes, and limited offerings
• Satisfied customers with fast, friendly and knowledgeable support
• Supported team consistently, helping with hostess, food delivery and bussing needs
• Kept dining areas presentable and customer-ready, quickly handling spills and resetting tables. Server/Waiter
Applebee's - Happy Valley, OR
June 2015 to March 2020
• Handled Many tables daily
• Served meals
• Checked on guests frequently
• Took food and drink orders
Education
Some in Nursing
Portland Community College - Portland, OR
Skills
• Guest engagement
• Customer service
• Time management
• Task prioritization
• Customer relations
• Banquet Experience
• Serving Experience
• Bartending
• Busser
• Heavy Lifting
• Load & Unload
• Restaurant Experience
• Guest Services
• Catering
Certifications and Licenses
Food handlers card
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