Executive Assistant & Admin Support Specialist

Carla Bien

Cebu City, Philippines

+63-950-***-**** ️ ***********@*****.***

Professional Summary

Versatile and detail-oriented professional with experience in administrative support, operations, and customer service. Skilled in email handling, documentation, internal coordination, and client communication in fast-paced environments.

Core Skills

Administrative & Operations Support

Customer Service (Voice, Chat, Email)

Email & Documentation Management

Back-Office & Internal Support

Client Communication

Time Management & Organization

Professional Experience

Recovery Management Solutions

Operations / Customer Support Assistant

July 17, 2023 – November 13, 2025 - Provided administrative and operational support to internal teams. - Managed emails, chat support, and back-office tasks. - Maintained accurate client and operational records. - Assisted with internal coordination and training support. Concentrix

Customer Service Representative

October 18, 2021 – June 10, 2023 - Handled high-volume customer calls and inquiries. - Assessed concerns, provided solutions, and documented interactions.

•

•

•

•

•

•

1

IntouchCX

Customer Service Representative

November 7, 2025 – January 8, 2026 - Managed customer inquiries via voice, chat, and email. - Ensured accurate documentation and customer satisfaction.

Education

Bachelor of Science in Information Technology

University of San Jose–Recoletos

2016 – 2020

Secondary Education

Adlay National High School, Surigao del Sur

2012 – 2015

Primary Education

Pagatpat Elementary School, Cagayan de Oro

2006 – 2011

Additional Information

Open to Executive Assistant, Operations Support, Administrative Assistant, and Customer Support roles

Open to remote and on-site opportunities

Experienced in fast-paced, deadline-driven environments Strong attention to detail and organizational skills

•

•

•

•

2

Contact this candidate