Office Administrator & Planning Specialist

OLGA MAYORGA

***** ******* ******, **. *****, FL 33905 786-***-****

**************@*****.***

CAREER SUMMARY

Office Administrator • Category Planner

Customer-focused professional with extensive experience in administrative operations, planning, and client services. Recognized for strong organizational skills, adaptability, and the ability to thrive in fast-paced environments. Excellent communicator with a strong work ethic and a proven ability to multitask under pressure. Highly skilled in scheduling, front desk coordination, records management, and interdepartmental collaboration. Committed to delivering exceptional service while maintaining accuracy, confidentiality, and operational efficiency in clinical and professional settings.

AREAS OF EXPERTISE

Records & File Management

Customer Service

Appointment Scheduling

Inventory & Stock Control

Office Administration

Data Entry & Documentation

Vendor & Client Relations

Time Management

Multitasking in High-Volume Environments

Quality Control & Compliance

PROFESSIONAL EXPERIENCE

Diamonds International – Miramar, FL

Claims Processor

February 2022 – August 2025

• Processed and documented customer items for repair, exchange, and upgrades following company procedures.

• Communicated regularly with Customer Service departments, vendors via phone and email.

• Accurately tracked and organized items within internal systems to ensure proper handling and status updates.

• Created and updated service tasks within the Salesforce platform for workflow transparency.

• Conducted quality control checks prior to shipping items back to customers.

Badia Spices – Miami, FL

Purchasing Associate

May 2020 – November 2021

• Prepared, processed, and modified purchase orders for packaging materials and goods.

• Maintained communication with vendors to ensure timely deliveries and accurate documentation.

• Reconciled purchase orders with receiving records.

• Obtained and verified Certificates of Analysis for raw materials.

• Coordinated with Quality Control to resolve discrepancies in received materials.

Videlio HMS – Miami, FL

Assistant Project Manager (Temporary Assignment)

December 2019 – February 2020

• Supported project planning, documentation, and workflow organization.

• Maintained organized records of contracts, purchase orders, invoices, and project documentation.

• Assisted with customer consultations to identify project needs and solutions.

• Prepared project reports and expense documentation.

• Coordinated invoicing and credit memos with the Accounting Department.

HKG Duty Free – Miami, FL

Category Planner

February 2019 – July 2019

• Developed pricing strategies, promotions, and product assortments.

• Managed inventory planning and shelf layouts based on performance data.

• Coordinated with vendors to ensure timely product availability.

• Monitored inventory levels and addressed discrepancies.

• Responded to customer inquiries following service protocols.

All Uniform Wear – Miami, FL

Administrative Assistant

December 2018 – February 2019

• Managed payroll, bank accounts, and office budgeting.

• Coordinated executive schedules, meetings, and travel arrangements.

• Maintained organized office records and documentation.

• Served as primary point of contact for administrative communications.

Envios 22 24 – Miami, FL

Customer Service Representative (Seasonal)

January 2018 – August 2018

• Assisted customers in person and by phone with services and product inquiries.

• Processed orders, payments, and delivery arrangements.

• Provided clear information on pricing and service options.

• Ensured accurate order handling and customer satisfaction.

Dufry America – Miami, FL

Category Planner

June 2001 – June 2017

• Developed and executed marketing and product strategies across multiple brands.

• Analyzed sales performance, market trends, and profitability.

• Collaborated with sales teams to optimize product lines.

• Identified growth opportunities and improved brand positioning.

EDUCATION

Universidad Centro Americana – Managua, Nicaragua

Undergraduate Studies in Law

Colegio Pureza de Maria – Managua, Nicaragua

High School Diploma

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