Program Management & Youth Services Leader

Abby Wright

Yukon, OK 405-***-**** ********@*****.***

Objective

Utilize my experience and skills in program management, social work/case management, working with at-risk youth in order to meet the needs of this agency and the people it serves.

Experience

Hope Community Services Behavioral Health CM II-Addiction and Recovery 8/2024-2/2025

● Provide case management and out-patient rehabilitation services for individuals with co-occurring diagnosis.

● Coordinate with therapists and support staff in maintaining and updating client treatment plans.

● Document client sessions and update information in clinical charts for treatment and billing services.

Canadian County Children's Justice Center Assistant Director of Detention 2016-2024

● Act as an on-call administrator on weekends, holidays, and in the absence of the Director

● Supervise the referral, admission, and release process for Detention/Sanctions Program

● Provide assistance and guidance to residents/detainees and their families when child in being

detained

●Responsible for preparing program fiscal statements and reports for the County and Office of Juvenile Affairs

●Conduct group-counseling sessions with all residents/detainees on a regular basis

●Assist Director with staff supervision, scheduling, hiring, and evaluations

●Create, review, and enforce programs and facility policy/procedures

●Provide crisis intervention on as as-needed basis

●Coordinate with the Detention/Sanction Teacher, Detention/Sanction shift supervisors, and the

●Detention/Sanction Administrative Assistant on program and daily operations of the Sanction

Program

●Work with each resident/detainee on an individual basis

●Establish and supervise training program for new Detention/Sanctions employees

●Establish a good working relationship with the residents/detainees’ probation officer and provide written reports to the probation officer and courts upon request

●Assume Director’s role in their absence.

●Assume other responsibilities when appropriate or as directed by the Detention Director

Canadian County Children's Justice Center Contract Case Manager 2013-2016

●Provided intensive home- and community-based services to families participating in CHBS (Comprehensive Home-Based Services); coordinates a strengths-based, family-focused, child-centered process of service delivery.

●Maintained an open, service-focused collaborative relationship with staff of the local child welfare division of the Department of Human Services (DHS).

●Assesses the family’s needs using multi-level assessment.

●Have face-to-face contact with family as specified by CHBS program requirements.

●Provided structured intervention services including but not limited to the following: crisis intervention, supportive counseling, parenting education, family strengthening and problem-solving.

●Served as an advocate for the family to support the case goals; attends court hearings, providing documentation regarding progress and activities of the family as requested by DHS or the court.

●Assists families in accessing services from local and state agencies.

Mercy Urgent Care - Admitting Registration 2011-2014

●Admit walk-in patients to the urgent care clinic and prepare necessary paperwork.

●Direct phone calls to colleagues.

●Utilized medical database for patient records.

●Collect lab samples and ensure drop off to the proper place.

●Assist medical staff with patient needs.

●Perform any duties specified by the clinic manager.

●Proficient in patient file upkeep maintaining paper and electronic charts.

US Grant High School- OKCPS Primary Registrar 2011-2013

●Register/Enroll incoming students

●Oversee/Organize new and re-enrollment records

●Ensure academic and discipline records are updated and in compliance with the district’s policies

●Delegate and assign coverage for absent teachers

●Transcript and data input/ generate academic reports

●Maintain and submit reports to the State Department of Education

●Archive and file all student records

US Grant High School- OKCPS Head Coach- Girl’s Tennis/Assistant Coach- Boy’s Tennis 2011-2013

Education

University of Central Oklahoma BS Soc Human Services/ Minor Criminal Justice 2013

Oklahoma State University- Oklahoma City Associates Police Science- Applied Science 2006

Skills & abilities

●Management

●Problem solving

●Communication

●Leadership

●Crisis intervention

●Administrative/Office/Data entry

●Medication Administration

●Customer Service

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