Operations & Customer Relations Leader
Resume:
Tamatha McLeod
Lumpkin, GA *****
*************@*****.***
Professional Summary
Highly organized and customer-forced professional with experience in business operations, client relations and administrative support. Skilled in managing front-office tasks, scheduling, and providing exceptional service to clients. Adept at multitasking in fast-paced environments while maintaining accuracy and professionalism.
Authorized to work in the US for any employer
Work Experience
Owner/Manager
Tamatha's Handbags & Accessories LLC-Lumpkin, GA
April 2021 to Present
• Managed all aspects of business operations, including strategic planning, budgeting, and financial management.
• Oversaw staff recruitment, training, and development, ensuring a high-performancing team.
• Led marketing and sales initiatives to drive revenue growth and maintain strong client relationships.
• Handled administrative tasks such as scheduling, correspondence, and record- keeping. Caregiver
Beacon Health-Columbus, GA
September 2025 to November 2025
• Provided compassionate care for clients, including personal hygiene, bathing, and meal preparation.
• Assisted with medical needs, including ileostomy bag chanes and cleaning.
• Scheduled and accompanied clients to appointments, ensuring timely and safe transportation. Customer Service Representative
Lakeview Memory Gardens-Phenix City, AL
April 2023 to September 2024
• Coordinate funeral arrangements by communicating with funeral home and families.
• Assisted customers in selected caskets and other arrangements with empathy and professionalism.
• Followed up with families post-service to ensure satisfaction and addressed concerns. Manager
Better & Better Deals-Columbus, GA
July 2021 to December 2023
• Managed daily store operations, including opening/closing procedures, cash handling and inventory control.
• Participated in hiring and termination processes; trained and supervised staff.
• Handled customer complaints and escalations, ensuring resolution and satisfaction.
• Oversaw budgeting, pricing, and merchandising to maximize profitablity. Education
Certified Guest Service Professional (Certified Guest Service Professional) Goodwill Industries SR-Columbus, GA
October 2019 to Present
Business Administration (Bachelor's of Science)
Miller-Motte-Chattanooga, TN
January 2023 to August 2025
Languages
• English
Certifications and Licenses
Certified Guest Service Professional
January 2019 to Present
Front Desk Associate
Courteous
Respectfully
On time
Help with difficult situations
Time Management
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