Detail-Oriented Administrative & Customer Support Professional

Martha Garcia

Professional Summary:

Detail-oriented and customer-focused Administrative Assistant and Customer Support professional with over 5 years of experience supporting healthcare operations in fast-paced environments.

Managed daily patient scheduling of appointments, meetings, and the doctor’s calendar management, ensuring efficient time management and prioritization for leadership and team members.

Skilled in high-volume call handling, resolving customer inquiries, maintaining accurate records, and preparing reports and documentation for management and regulatory needs.

Demonstrated ability to manage multiple tasks efficiently while delivering exceptional service through phone, chat, and virtual platforms. Experienced in front-desk operations, appointment scheduling, and maintaining organized clinical environments.

Bilingual in the Spanish language.

Education:

Alhambra Adult School - CA 2000

High School Diploma

Skills:

Spanish (Read/Write/Speak)

Microsoft Office Suite

Customer Support

Front-Desk Operation

Inventory Management

Email Correspondence

Calendar Management

Professional Experience:

TTEC Healthcare Solutions - Texas Dec 2021 – Dec 2025

Administrative Assistant/Customer Support

Maintained a professional, friendly demeanor with customers at all times.

Managed daily patient scheduling of appointments, meetings, and the doctor’s calendar management, ensuring efficient time management and prioritization for leadership and team members.

Researched, compiled, and prepared reports, manuals, correspondence, or other information required by management or governmental agencies.

Maintain records about inventory, personnel, orders, supplies, or machine maintenance.

Resolve customer complaints or answer customers' questions regarding policies and procedures.

Answered 10+ calls per hour and resolved customer complaints within minutes.

Provided support through chat and Zoom meetings.

Unemployment Gap: Nov 2020 – Nov 2020

Relocated to CA and due to Covid-19

Dermatology Clinic of McAllen – Oasis, McAllen, TX Aug 2020 – Oct 2020

Receptionist

Scheduled appointments and follow-ups.

Answered a multi-line phone system.

Maintained a neat and organized front area.

Kids Klub Rosemead - Rosemead, CA Jun 2003 – Dec 2019

Lead Teacher

Communicated with parents and collaborated on plans to help students excel in and out of the classroom.

Led daily classroom operations for groups of children, ensuring a safe, structured, and engaging learning environment.

Developed and implemented age-appropriate lesson plans and educational activities to support academic and social development.

Supervised and mentored assistant teachers and support staff, delegating tasks and maintaining workflow efficiency.

Monitored student behavior, progress, and developmental milestones; documented observations and communicated updates to parents.

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