Customer Service & Logistics Professional Resume

PRERNA PATEL

PROFESSIONAL SUMMARY

CIFFA certified efficient Import and Export Coordinator with extensive experience in logistics and international trade. Skilled in coordinating import and export activities, customs clearance and freight forwarding. Demonstrated success in managing multiple projects and nurturing solid relationships with stakeholders.

WORK EXPERIENCE

Ocean and Air Freight Coordinator, 04/2021 to Current Interactive Freight and Warehousing, Mississauga, ON L4V 1T3 Order Processing and Coordination:

• Receive and process incoming orders for shipment.

• Coordinate with the sales team, warehouse personnel, and logistics partners to ensure timely and accurate order fulfillment

• Coordinate with shippers, bonded warehouses, truckers and all other functional means as required

• Improved customer satisfaction with timely deliveries by tracking air shipments and providing regular updates to clients.

• Interact with customers; provide shipment status, handle customer complaints and concerns.

• Verify shipping details, including addresses, quantities, and special requirements.

Documentation and Record Keeping:

• Prepare and maintain shipping documents, such as packing lists, bills of lading, and customs forms, in compliance with regulations.

• Address any delays or issues that may arise during the shipping process.

• Resolve issues respective to customer inquiries, data input and general customer service related to tracking & tracing.

• Provide shipment information for import/export customers and support the sales department in negotiating rates and quotes for services.

Issue Resolution:

• Collaborate with the customer service team to handle customer inquiries and complaints related to shipping.

• Maintain accurate filing system(s), update/input details of shipments in system and ensure accuracy for billing.

• Coordinate shipments and send pre-alert notices to customers and related departments as required.

• Handled pricing and routing for over 500 international shipments every month.

Compliance and Regulations:

• Stay informed about shipping regulations, import/export laws, and CONTACT

Address: Brampton, ON L6R1R2

Phone: 416-***-****

Email: ******.********@*****.***

SKILLS

Transportation Management

Freight operations management

Route Planning

Freight consolidation

Documentation Management

Shipping procedures

Bonded Warehouse Operations

Strong Organization

Customer order fulfillment

Staff Management

Team leadership and coaching

Merchandising

Inventory management procedures

Software SAP ERP Supply Chain

Languages English, Gujarati, Hindi,

Punjabi

EDUCATION

Supply Chain Management, Supply

Chain Management - Logistics,

01/2020

Humber College - Toronto, ON

PgDip. International Business,

International Business, 02/2008

Cambridge College - London, United

Kingdom

Bsc, Computer Applications

Gujarat University - INDIA

customs requirements to ensure compliance.

Order Fulfillment Associate (Intern), 10/2021 to 04/2022 Leisure Seasons Ltd, Toronto, ON - Toronto, ON

• Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting

• Order fulfillment processing in ERP system

• Generating shipping document (BOL, Packing Slip, Labels)

• Online merchandising

• Using VMS and CRM and WMS to check order status and inventory levels.

• Monitored company inventory to keep stock levels and databases updated.

• Processed daily orders through multi-carrier manifest system.

• Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.

• Handled number of calls per day to address customer inquiries and concerns.

• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

• Received and processed stock into inventory management system.

• Used critical thinking to break down problems, evaluate solutions and make decisions

• Monitored company inventory to keep stock levels and databases updated

Retail Store Manager, 10/2016 to 03/2020

Metal Smiths Sterling - Toronto, ON

• Managed store organization, maintenance and purchasing functions.

• Trained team members in successful strategies to meet operational and sales targets.

• Generated spreadsheets detailing sales information.

• Coordinated weekly conferences with store associates to communicate sales and customer service goals.

• Resolved customer service issues promptly.

• Managed weekly inventory transactions by creating templates to track optimal food and beverage stock.

• Examined merchandise to verify correct pricing and attractive displays.

• Completed routine store inventories.

• Improved sales process and tracking with implementation of new point of sale (POS) system.

• Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.

• Submitted orders for new inventory.

• Optimized store displays and appearance via strategic merchandising.

• Trained team members in successful strategies to meet operational and sales targets

• Key Achievement

• Exceeded sales targets by 97% in 2019 and target Achievement award for store 2018

CERTIFICATIONS

• CIFFA Certified

• Child Development Associate (CDA)

Certificate

• CPR/AED Certification

• DG Certification

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