Administrative Operations Specialist with CRM & Payroll Expertise

Kristi Browning

Ellenton, FL *****

941-***-**** ****************@*****.***

Professional Summary

Results-driven administrative and operations professional with strong experience in office coordination, scheduling, payroll, and customer service. Highly proficient in QuickBooks, HubSpot, CRM systems, BusyBusy, and call center platforms. Proven ability to manage high-volume workflows, streamline processes, and support leadership with accuracy, discretion, and efficiency. Known for reliability, organization, and clear communication.

Core Skills

Office Administration & Operations Support

Scheduling, Dispatching & Calendar Management

Payroll Processing & Invoicing

QuickBooks (Invoicing, Payments, Payroll)

CRM Systems: HubSpot, Salesforce

BusyBusy (Time Tracking & Job Costing)

Customer Service & Call Center Support

Record Management & Documentation

Data Entry & Reporting

Microsoft Office Suite (Word, Excel, Outlook)

Professional Experience

North River Fence – Office Coordinator

Palmetto, FL 08/2023 – 10/2025 - Coordinated daily office operations, scheduling installations and customer estimates. - Pulled and processed required permits, ensuring compliance with local regulations and project timelines. - Managed invoicing, payments, and payroll using QuickBooks. - Utilized HubSpot CRM to track customer communications, leads, and project status. - Used BusyBusy for employee time tracking, job costing, and labor reporting. - Maintained accurate customer records, warranties, and project documentation. - Served as primary point of contact for customers, vendors, and internal staff.

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Alorica – Ally Bank Customer Service Representative Ellenton, FL 10/2022 – 07/2023 - Delivered high-volume customer support for Ally Bank account holders. - Resolved inquiries related to accounts, payments, and transactions. - Documented all interactions using Salesforce CRM. - Maintained compliance with banking regulations and call center performance standards. MyUS – Warehouse Order Selector

Sarasota, FL 09/2020 – 05/2022 - Picked, packed, and prepared customer orders with accuracy and efficiency. - Used warehouse management systems to track inventory and shipments. - Maintained organized stock areas and met productivity goals.

TriNet – Tax Specialist

Lakewood, FL 02/2016 – 10/2019 - Supported payroll tax filing, unemployment tax reporting, and compliance processes. - Processed client tax documentation with high accuracy. - Maintained detailed records and ensured adherence to regulatory deadlines. Marina Resort – Hotel Manager

Costa Rica 05/2006 – 05/2012 - Managed daily hotel operations, staff scheduling, and guest services. - Oversaw front desk, housekeeping, and administrative functions. - Improved occupancy rates through operational efficiency and guest satisfaction.

Education & Certifications

High School Diploma – Greenup County High School

General Studies – Ashland Community College

CNA Certification – Southwest Florida Technical Institute ATS Keywords

QuickBooks, HubSpot, CRM, BusyBusy, Office Coordinator, Administrative Assistant, Scheduling, Payroll, Invoicing, Customer Service, Salesforce, Data Entry, Operations Support

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