Inbound Sales Professional with Strong Customer Focus
Resume:
Tyzjah McCray
Inbound Sales Rep - Charter Communications
Greensboro, NC 27409
************@*****.***
Authorized to work in the US for any employer
Work Experience
Ramp Agent
Envoy Air-Greensboro, NC
June 2023 to Present
• Load, unload and sort freight, mail and baggage
• Sort baggage placing them on a cart to be shipped to its proper destination
• Team work
• The return of boxes to customer service
• Direction planes in and helping with departure
Amazon Fulfillment Associate
Amazon-Greensboro, NC
April 2020 to February 2022
Receiving and processing inbound stock and materials. Picking and filling orders. Organizing and packing. Inside Sales Consultant
Republic Services-Charlotte, NC
June 2019 to January 2020
Inbound calls from new or existing customer providing our products and services. Outbound calls and emails with prospective clients in a professional manner to establish new business. Utilize the Company’s Salesforce CRM. Track prospects, identifies decision makers, timelines, and enters data accurately and consistently into Salesforce. Works with Field Sales representatives to provide effective sales coverage of new or existing customers. Exceed performance metrics. Marketing/Sales Coordinator
NC Storm Athletics-Winston-Salem, NC
January 2018 to May 2019
Day-to-day sales, contact and customer management, marketing the brand, developing customer relationships, and utilizing apparel reps and instructors to grow camps, clinics, and events Inbound Sales Rep
Charter Communications-Morrisville, NC
June 2016 to October 2017
Persuasively present products and services to meet customer needs, address and overcome objections, and close sales.
Demonstrate commitment to provide the highest quality of service to the customer. Be competitive and driven by daily, weekly and monthly goals and stay motivated to meet work objectives while working within policy and acceptable standards Organize work and time to ensure delivery of results and display a strong work ethic. Achieve monthly revenue and sales quotas in Video, Data, and Phone through proactive consultative needs analysis with new and existing customers
Enhance the customer experience by speaking with customers by telephone to provide information about products or services, enter orders, transfer services or escalate complaints. Navigate and use various databases and applications to accurately and quickly capture, maintain and retrieve records of customer transactions, inquiries, complaints, or comments, as well as actions taken. Serves as expert and educator to customers on all products, services and packages along with competitor's offerings.
Accomplishments
Received Heavy Hitter of the month
Consecutively performing in the top 10%
Ranked #1 with most units sold consecutively
Winner of multiple daily incentives
Texturing Operator
Unifi-Yadkinville, NC
March 2015 to April 2016
Operate 6 to 9 texturing machines
Performed frequent fallacy checks.
Responsible for achieving production requirements. Produced monthly reports using advanced Excel spreadsheet functions. Added new material to file records and created new records. Recorded inspection and test data such as weights, temperatures, grades and quantities inspected and graded.
Team Member
Arrow Electronic-Durham, NC
March 2013 to December 2013
Recorded inspection and test data such as weights, temperatures, grades and quantities inspected and graded.
Responsible for breaking down servers and modems
Scanned documentation and entered into the database. Produced monthly reports using advanced Excel spreadsheet functions. Directed 10 warehouse shipping associates.
Received, stored and shipped goods and materials.
Sorted cargo before loading and unloading.
Sales Associate
Forever 21-Durham, NC
November 2011 to January 2013
Prepared merchandise for sales floor.
Directed individuals to merchandise locations.
Suggested accessories and complementary purchases. Accepted and processed returns.
Monitored entrances, exits and fitting rooms for signs of theft. Kept work areas clean and neat at all times.
Provided repeat customers with exceptional care and attention. Worked collaboratively in team environment.
Greeted customers promptly.
Received customer payments.
Totaled bills and calculated taxes.
Greeted customers entering the store to as certain what each customer wanted or needed. Education
BA in Marketing
North Carolina Central University-Salem, NC
2014
Skills
• Customer service
• Cooking
• Janitorial experience
• FAST LEARNER (10+ years)
• Salesforce
• Marketing
• DATABASE (10+ years)
• Upselling
• Business Development
• Powerpoint
• Communication skills
• Driving
• Freight
• Call Center
• Call center
• Texturing operator
• DATABASE MANAGEMENT (2 years)
• SALES (2 years)
• Load & unload
• Customer Service
• Order Entry
• CRM
• Training
• Manufacturing
• Selling
• Sales
• Inside Sales
• Organizational skills
• MARKETING/SALES (5 years)
• Microsoft Office
Certifications and Licenses
Driver's License
April 2023 to November 2029
38224701
Contact this candidate