Energetic Remote Customer Service Specialist with Availability
Resume:
A'kema Scott
Grants, NM *****
********@*****.***
Authorized to work in the US for any employer
Work Experience
Income Support Specialist
BCforward-Grants, NM
July 2025 to February 2026
I worked here under the NM ISD project handling up to 15 calls a day in high volumes completing applications and helping with state services
Remote Customer Service Representative/Call Center Teleperformance-Grants, NM
March 2024 to May 2025
• I worked as a customer service call center representative for teleperformance
• handling technology support and billing handling
• On an average of 30 calls per day
Remote National Customer Service Representative
Numotion-Albuquerque, NM
September 2022 to December 2023
• As a NCCC I handled call complaints,as well as updates and appointments for medical equipment.
• I got clients in contact with their care coordinator and take messages when they are unavailable
• handling and average of 50 calls per day
Call Center Customer Service Representative
Alorica Calling Center-Albuquerque, NM
November 2021 to June 2022
• I worked for Alorica under the Bank of America program
• helping customers access there finances, trouble shoot online banking adjusting account information etc
• On average I took 50 calls per day
Call Center Customer Service Representative
S&P Data-Albuquerque, NM
July 2020 to September 2021
• I worked at S&P under the ADT call center program as a customer service call centers agent
• helping with billing and basic trouble shooting involving security-related equipment
• On average I took 30 calls a day in a high call volume environment Customer Service Representative
Education
High school diploma
Excelsior High School-Victorville, CA
August 2016 to June 2020
Skills
• Customer support - Customer support experience (6-10 years)
• Mentoring
• Sales
• Phone communication
• Word processing
• HIPAA
• Handling customer exchanges
• Windows
• Order management system
• Customer support experience within e-commerce industry
• Computer literacy
• Email customer support
• Technical support
• PCI
• Serving Experience
• B2C
• Direct sales
• Project management
• Quality assurance
• Improving customer support response time - Customer support response time improved (More than 30%)
• Microsoft Office
• Quality control
• Customer support experience within government industry
• Bilingual
• Google Suite
• Technical Proficiency
• Customer communication
• Editing
• Proofreading
• Cleaning Experience
• Client services experience within financial services industry
• Google Docs
• Order inquiry handling
• Accounts receivable
• Masonry
• Practice management
• Conflict management
• Customer inquiry handling
• Client services experience within retail industry
• Office experience
• Credit analysis
• Kitchen Experience
• Microsoft Outlook
• Order entry
• Managing clients in a customer support role - Largest number of clients managed simultaneously in a customer support role (More than 10 clients)
• Time management
• Writing skills
• Call center agent experience
• Salesforce
• Customer retention
• Client follow-up
• Internal employee customer service
• Cold Calling
• Grammar Experience
• Upselling
• English
• Cash handling
• Customer support specialist experience
• Analysis skills
• Retail Sales
• Customer relationship management
• Attention to detail
• Customer returns handling
• VPN
• Outbound calling
• Microsoft Word
• Call center
• Microsoft Teams
• Phone call management
• Written communication
• Salesforce Field Service
• Microsoft Powerpoint
• Customer training
• Order processing
• Cash Handling
• Billing issue inquiries
• Handling customer inquiries
• Customer records maintenance
• Client services experience within healthcare industry
• Data Entry
• Managing teams in a customer support role - Largest customer support team managed (11-15 team members)
• Customer support experience within healthcare industry
• Account Management
• Continuous improvement
• Azure
• Keyword research
• Communication skills
• Customer service
• International customer service experience
• Client services
• Account management
• Digital marketing
• Providing product information
• Front Desk
• Working with people with disabilities
• Mac OS
• Customer support experience within telecommunications industry
• Phone customer support
• Managing customer accounts
• Product management
• Research
• Government agency customer support
• Transportation management systems
• Marketing
• Negotiation
• Technical support representative experience
• Cooking
• Banking
• Microsoft Access
• Microsoft Excel
• Computer operation
• Phone etiquette
• Customer support experience within retail industry
• Live chat
• Help desk
• Typing
• Food Preparation
• Call center experience
• Computer Skills
• Customer service manager experience
• Supervising experience
• Cold calling
• Data collection
• Technical troubleshooting support
• Customer support experience within technology industry
• iOS
• Appointment scheduling
• Individual consumer customer service
• Non-technical user support
• Software development
• Operating systems
• Ethernet
• Training & development
• Customer feedback analysis
• Customer issue escalation
• Order fulfillment
• Math
• Remote work experience
• Organizational skills
• 10 key typing
• Software testing
Languages
• English
Contact this candidate