Detail-Oriented Administrative & Logistics Specialist

Jessica Hess

Greensboro, NC ***** 336-***-**** *********@*****.***

Professional Summary

Dedicated administrative professional with a strong background in purchasing, inventory control, logistics coordination, and vendor management. Experienced in managing high-volume purchase orders – domestic and international, streamlining operations, and supporting cross-functional teams. Looking to contribute analytical and organizational expertise in a supply chain planning environment. Experience

ADMINISTRATIVE ASSISTANT GENUITY CONCEPTS DECEMBER 2021 – MAY 2025

· Managed full-cycle purchasing operations, generating and processing over 200 purchase orders weekly for ongoing client orders and new business.

· Maintained communication with suppliers to ensure on-time delivery and quality control.

· Reconciled overages and shortages of purchase orders upon receipt.

· Achieved near-perfect delivery timing, virtually eliminating late shipments compared to prior norms.

· Proactively identified and streamlined operational workflows to support company expansion, including scaling inventory management and logistics systems.

· Executed invoice workflows for hundreds of transactions weekly using CRM and Facilis, contributing to reliable financial tracking.

· Coordinated national and international freight logistics, preparing bills of lading and tracking shipments.

· Implemented inventory tracking systems in a 5,000 sf warehouse, improving fulfillment efficiency.

· Created and modified SOP’s to ensure consistency across operations and maintain steady workflow for internal processing.

· Reduced workflow redundancies, supporting company scalability.

· Provided direct support to executives with scheduling, correspondence, and day-to- day operations.

· Handled pack-out orders and drop shipments, including palletized freight to multiple destinations.

· Collaborated on international customized order solutions for high-profile clients, ensuring tailored specifications and timely global delivery. Page 2

· Served as primary point of contact for supplier communication, negotiating rates and delivery schedules.

· Resolved discrepancies in vendor documentation to ensure smooth procurement and invoicing.

· Built strong working relationships with clients to facilitate repeat business and ensure satisfaction.

· Monitored and reported logistics expenditures, ensuring accuracy in budgeting and alignment with operational goals.

GENERAL MANAGER BEST DINER JANUARY 2006 – MARCH 2020

· Led operations of a 24-hour dining establishment with a team of 20+ staff.

· Oversaw payroll, budgeting, vendor partnerships, and inventory controls.

· Developed theft-prevention inventory protocols and promotional strategies.

· Delivered high-level customer service and managed facility maintenance. Supply Chain & Operational Strengths

CORE COMPETENCIES

· Purchase Order & Invoice Processing

· Inventory & Supply Chain Management

· Logistics & Freight Coordination

· Vendor Relationship Management

· Forecasting & Operational Planning

· CRM & Facilis Systems Proficiency

· Microsoft Office (Word, Excel, Outlook)

· Typing Speed: 65 WPM

· Strong Organizational Skills

· Data Entry & Records Management

· Confidential Communication & Executive Support

· Conflict Resolution & Client Satisfaction

· Process Improvement & Workflow Optimization

· Self-Starter with Strong Initiative

· Thrives in Fast-Paced, High-Volume Environments

· Deadline-Oriented with Excellent Time Management

· Resourceful Problem Solver Under Pressure

Page 3

Education

GUILFORD TECHNICAL COMMUNITY COLLEGE

· Paralegal Studies

August 2011 – August 2013

GRIMSLEY HIGH SCHOOL

· High School Diploma – 2007

Contact this candidate