Customer Service-Oriented Hospitality Professional
Resume:
RYHANA RICHARDS
Tallahassee, FL *****
********.*********@*****.***
Authorized to work in the US for any employer
Work Experience
Server
Bob Evans Restaurants-Port Saint Lucie, FL
January 2024 to June 2024
• Assisted in the organization and execution of private events, ensuring exceptional service and customer satisfaction
• Demonstrated exceptional multitasking skills during peak hours, accurately managing XX tables
• Provided recommendations on menu items based on customer preferences and dietary restrictions
• Handled cash transactions accurately using POS system while maintaining a balanced cash drawer at the end of each shift
• Resolved customer complaints or concerns promptly and professionally to ensure a positive dining experience
• Communicated effectively with team members to coordinate table assignments for efficient seating arrangements
• Developed strong product knowledge including ingredients used in dishes allowing me provide detailed information about menu items
Cashier
Wingstop-Port Saint Lucie, FL
March 2023 to January 2024
May 2023 to January 2024
• Provided exceptional customer service by greeting and assisting customers in a friendly and professional manner
• Efficiently operated cash register, accurately handling transactions and providing correct change to customers
• Maintained cleanliness of dining area, ensuring tables were promptly cleared and sanitized for the next customer
• Demonstrated strong communication skills by effectively conveying information about menu items to customers
• Contributed to a positive work environment by fostering teamwork among crew members through effective collaboration
• Proactively addressed customer concerns or complaints, resolving issues promptly to ensure customer satisfaction
• Collaborated with team members to ensure smooth workflow during busy periods, effectively managing time constraints
• Followed all safety protocols and procedures to maintain a safe working environment for both staff and customers
• Prepared food items according to established recipes and portion sizes, maintaining high quality standards
Hostess
Olive Garden Italian Restaurant-Port Saint Lucie, FL March 2022 to December 2022
Evaluated a [Number] square-foot restaurant and lounge according to state and federal cleanliness standards.
Oversaw server balance and table turnover to ensure that customers were properly seated and satisfied. Assigned work tasks and coordinated the activities of dining room personnel to provide prompt, courteous service to patrons.
Maintaining accurate waitlist quotes while efficiently directing the seating of guest parties Kept an eye on guests for signs of intoxication and immediately alerted management, ensuring a safe and welcoming environment for all patrons.
Collaborated with front-of-house staff to reposition tables and rearrange seating to accommodate groups with special needs.
Maintained open communication with the kitchen team to assess cooking times, avoid worker overload, and minimize customer dissatisfaction.
Make a call to confirm that the guests will show up for their scheduled appointment. Customer questions about hours, seating, and [Type] information were answered by me. Assisted front-of-house and back-of-house staff with event planning and execution to ensure maximum guest satisfaction.
I'm doing a variety of cleaning and odd jobs around the restaurant. Took phone and walk-in reservations, keeping scheduling demands and kitchen output on schedule to avoid overbooking.
Crew Member
Bud's Chicken & Seafood-West Palm Beach, FL
October 2021 to March 2022
Stored food trays in refrigerated storage cabinets or placed them over food warmers for immediate service.
Am in charge of taking orders from customers.
Cleanliness, Customer Service, and Food Preparation Worked as part of a team to complete efficient tasks and bring in top hauls. Maintained high levels of productivity by cleaning and washing [Type] equipment efficiently. Was able to successfully communicate with all members of my team in order to navigate job responsibilities and complete daily tasks.
I'm assisting with food preparation.
Taking customer orders
Learned how to organize a group for maximum efficiency. I'm in charge of keeping the dining room clean and tidy. Restocked workstations with supplies and food display cases with fresh selections to reduce customer wait times during busy periods.
I'm in charge of the cash register and dealing with money. Am capable of multitasking tasks such as taking orders, preparing orders, and handling cash with great accuracy.
Communicated openly with the management team to ensure smooth workflows during each shift. Educated the crew on safety procedures to avoid onboard mishaps, resulting in a [Number]% reduction in accidents within [Timeframe].
Put together food orders while keeping proper portion control in mind. Used all of the machinery and equipment while following all of the safety precautions and procedures. Greeted customers promptly and took orders to keep the flow of traffic moving. Clean my work area on a regular basis.
Education
High school diploma or GED
Treasure Coast High School - Port Saint Lucie, FL
January 2022 to May 2024
Skills
• Data-driven decision making Cash Handling
• Employee training Customer service
• Organization Verbal and written communication
• Team collaboration and leadership Hospitality service expertise
• Flexibility Problem resolution
• Supervision Telephone etiquette
• Multitasking and prioritization Team building
• Customer satisfaction Relationship development
• Communications
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