Remote-Ready Customer Data Specialist resume title
Resume:
TALISHA EARLY
Customer Service Representative/Data Entry Specialist/Sample Technician/Telemarketer
Hickory, NC 28601
***************@*****.***
Professional Summary
Experienced Data Entry Clerk with 4 years of success developing and maintaining databases. Certified in 10-key coupled with exceptional talents in creating organizational and filing systems. Resourceful and meticulous individual with reputation for improving office productivity. Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust. Willing to relocate to: Saint Stephens, NC - Mooresville, NC - Remote Authorized to work in the US for any employer
Work Experience
Quality Control Technician
Hickory Printing Solutions-Conover, NC
November 2022 to March 2023
• Performed Ink testing on laboratory equipment
• Completed minor repairs and inspections
• Ensured that Each magazine or brochure conformed to Customers specifications
• Managed Samples brochures and magazines customer data Data Entry Specialist
Elite Comfort Solutions-Hickory, NC
July 2016 to February 2021
Completed accurate and efficient data entry and database updates to support business operations. Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
Identified, corrected and reported data entry errors. Responded to daily inquiries and requests within mandated timeframe to meet deadlines. Reviewed and updated account information in company computer system. Compiled data from source documents prior to data entry. Identified and corrected data entry errors to prevent duplication across systems. Supported document reviews and auditing by locating and providing required data, reporting on input procedures and other relevant circumstances as necessary. Adhered to strict data confidentiality policies to prevent information leakage. Organized billing and invoice data, prepared accounts receivable and generated revenue reports to support audits.
Proofread and edited documents to correct errors.
Sorted source documents and organized to be filed. Documented data entry completions in corresponding logbooks. Customer Service Representative
RPM Wood Fini-Hickory, NC
August 2010 to August 2016
Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Escalated customer concerns, issues and requirements to supervisors for immediate rectification. Made outbound calls to obtain account information. Improved customer service wait times to mitigate complaints. Remained calm and professional in stressful circumstances and effectively diffused tense situations. Answered inbound calls, chats and emails to facilitate customer service. Demonstrated excellent communication skills in resolving product and consumer complaints. Developed strong customer relationships to encourage repeat business. De-escalated problematic customer concerns, maintaining calm, friendly demeanor. Education
High School Diploma
Bandys High School - Catawba, NC, US
May 2003
BBA in Business Administration And Management
Strayer University - Washington, DC, US
Associate of Science in Healthcare Management
Catawba Valley Community College - Hickory, NC, US Skills
• Medical terminology
• Linux
• Requirements Gathering
• Financial services
• Administrative experience
• User Interface (UI)
• Negotiation
• Beauty & cosmetics sales
• Business development
• iOS
• Java
• Cold calling
• Outbound sales
• Typing
• Databases
• Front desk
• Proofreading
• Order entry
• Supervising experience
• Accounts receivable
• Analysis skills
• JavaScript
• Microsoft Access
• Cash register
• Account management
• Leadership
• Google Docs
• Error verification Certified in 10-key
Log book updates Meticulous attention to detail
Data transcription Microsoft Excel certified
Data input Multitasking and Prioritization
Data auditing Calm and Professional Under Pressure Data processing CRM Software
Proficient with Excel Data Entry and Maintenance
Typing manuscripts Creative Problem Solving
Verifying data accuracy Efficient and Detail-Oriented Spreadsheet creation De-escalation Techniques
Excel expertise Call Center Operations
Microsoft Office expertise Technologically Savvy
Filing and data archiving
• Cash handling
• Hospitality
• Research
• Mobile applications
• Healthcare management
• Data management
• Sales
• Quality assurance
• Data analysis skills
• Hotel experience
• Direct sales
• Help desk
• AI
• Microsoft SQL Server
• Software troubleshooting
• Git
• B2B sales
• Financial auditing
• Business Requirements
• Customer service
• Childcare
• Telemarketing
• Microsoft Dynamics GP
• Customer support
• Project management
• Communication skills
• Database development
• Outbound calling
• Microsoft Office
• Mac OS
• Social media management
• Bootstrap
• Upselling
• Salesforce
• Computer skills
• Visual Basic
• Computer hardware
• QuickBooks
• Marketing
• Lead generation
• Cleaning
• Cataloging
• Project management software
• Restaurant experience
• VPN
• Live chat
• Windows
• CRM software
• Zendesk
• Office management
• Data warehouse
• User Acceptance Testing
• Retail sales
Certifications and Licenses
Driver's License
August 2023 to July 2031
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