Customer Service & Front Desk Specialist
Resume:
JADALYN URENA
**********@*****.***
OBJECTIVE:
Highly personable and self-motivated professional with valuable experience in customer service, organization, cash handling, and time management. Proven ability to maintain high service standards in
fast-paced environments and skilled in various human resources functions. Seeking to leverage my
skills and experience in a challenging role that offers growth and development opportunities. Work Experience:
Front Desk Representative - Mercedes Benz Silver Star Motors July 2024 - Present
-Answering multi-lined phones. Managing high volume calls and took detailed messages .
- Scheduling, rescheduling, and canceling appointments
-Checking customers in and out
-Scanning paperwork
- Setting customers up with rental vehicles
- Providing excellent customer service by addressing inquiries and resolving issues promptly
- Cash handling and ensuring accuracy during cash register operations
- Utilizing strong communication skills to foster positive interactions with customers and team members
- Greeted and directed customers efficiently sales or service
- Providing basic information on products or services resolving common issues and and improving customer satisfaction
- Efficiently completing demands and priorities in a fast paced environment Patient Care Representative – NY Best Medical (March 2024 – June 2024) Patient Interaction and Assistance.
- Greet and welcome patients.
- Assist patients with paperwork completion.
- Provide outstanding customer service to every patient. Appointment and Intake Coordination.
- Organize and coordinate patient intake and appointments.
- Inform site manager or assistant site manager of waiting room wait times and patient inquiries. Data Management
- Accurately enter and update patient information in the system.
- Scan, update, and file medical records.
Communication
- Answer phone calls and questions in a prompt and polite manner. Financial and Insurance Processing
- Handle cash and co-payments accurately and responsibly.
- Process medical insurance information, verify patient eligibility, and address insurance questions
(liaise with Billing department as needed).
Human Resources Intern- Avondale Care Group, Manhattan NY. May 2023 - August 2023
- Conducted a variety of HR tasks such as recruiting training, benefits administration, disciplinary
actions, and record-keeping.
- Resolved product or service-related issues by identifying problems, selecting appropriate solutions,
and ensuring customer satisfaction through regular follow-ups. . Care Coordinator Private Day Care (Self-Employed) Manhattan NY. January 2018 - March 2020
- Ensured the well-being and care of two children by preparing meals and maintaining hygiene.
- Implemented sleep schedules and techniques to improve children's bedtime routines.
- Cultivated positive and trusting relationships with both children and their parents. Skills:
- Exceptional customer service and conflict resolution skills.
- Strong organizational abilities and attention to detail.
- Proficient in cash handling and financial transactions.
- Effective time management and multitasking capabilities.
- Excellent verbal and written communication skills Education:
High School Graduate
Urban Assembly School for Government and Law. August 2019 - June 2023 Reference:
Adrian Rupan – Director of Enrollment (Link Homecare) 347-***-****
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