Customer Service & Retail Operations Professional
Resume:
Goose Creek, SC 29445
**************@*****.***
Lightening Termite and Pest
August 4 2025 to Present: Secretary to the Owner I am responsible for preparing daily deposits and making sure they are correct. I prepare invoices and contracts paying attention to detail, making sure they are all correct. I am responsible for making appointments and confirming appointments. After appointments are confirmed I am responsible for adding them into pest pac. I create the technicians routes for service. I complete transactions for payments. I enter all information regarding services provided to their property,and enter the proper information and dates into pest Pac. When the data is complete being entered I file the files in the proper location.
Gerald’s Tires and Brakes
May, 2022 to July 1,2025: Assistant Counter Manager for Gerald’s Tire and Brakes, responsible for greeting customers, addressing and understanding the technical needs of the customers, doing all necessary paper work on the computer to advance the work to the correct department, answering phones to set appointments and give technical information to the customer, co-ordinating with all departments when expediting customer’s needs, handling monies and cash of the customers, totaling end of day receipts, Managing other counter representatives daily.
MARSHALLS
BACK ROOM COORDINATOR
December 2021 – May 2022
Manage 5 to 6 employees when receiving a daily truck of merchandise (10 to 15 pallets) for the store. Coordinate a shipping inventory with the items received, and insure that all inventory is properly marked, priced and placed in the correct departments on the store floor daily. Make sure that all the employees I supervise work smoothly and rapidly in order to prepare for the next truck delivery. Work with the department heads to make sure that inventory is on the floor daily. Manage returned goods daily and process damaged items for disposal.
FRONT END COODINATOR
July 2019 – December 2021
Manage and train up to 6 cashiers at a time during regular store hours. Provide excellent customer service, resolve customer disputes, making sure customer service is a priority. Encourage front end associates team work, while working in a timely manner. Maintain an organized front end of store.
Additional work history provided upon request.
References available upon request
EDUCATION
Hauppauge High School 1974 – 1978 Graduated
Hauppauge, NY
SKILLS
Cash Handling on Computerized System
Merchandising
Customer Service
Managerial Experience
Inventory Control
Basic Computer Experience
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