IT Support Engineer - 10+ Years Remote Expert

Christo van Zyl

IT Support Engineer

Email: *******.******@*****.*** Phone: +27-64-251-****

Location: Klerksdorp, North-West, South Africa (Available for Remote / US & UK Hours)

LinkedIn: linkedin.com/in/vanzyl777

PROFESSIONAL PROFILE

Driven IT Professional with over 10 years of experience delivering high-level remote technical support to international clients. Expert in troubleshooting hardware/software, cloud computing (Azure/M365), and network infrastructure. Proven track record as a "top-tier ticket closer," consistently exceeding KPIs and maximizing team efficiency. Highly adept at communicating technical solutions to non-technical stakeholders with a proactive, "can-do" approach.

TECHNICAL SKILLS

● Modern Workplace: Microsoft 365 Administration, Exchange, Azure Portal (AVD), Intune, Entra, Defender, SharePoint, Teams, OneDrive.

● Operating Systems: Expert support for Windows 10/11 and Windows Server environments.

● Networking & Security: Active Directory, Group Policy (GPO), VPN (WatchGuard, SonicWall), Ubiquity Unifi, Mimecast, Bitdefender GravityZone, Sophos Endpoint.

● Management Tools: NinjaOne (RMM), ITGlue, Hudu, Halo PSA, Autotask, Datto, PRTG Monitoring.

● Automation: PowerShell scripting for troubleshooting and task automation.

● Backup & Disaster Recovery: Altaro, Cove, Ekco, Acronis.

PROFESSIONAL EXPERIENCE

3rd Line IT Support Engineer VBT

09/2025 – 02/2026 Remote (Durban/International)

● Serve as the record ticket closer for the 3rd line department, resolving complex technical escalations from 1st and 2nd line agents.

● Deliver remote assistance to international clients on daily IT operations, including M365 migration, Azure administration, and Entra ID management.

● Manage network security via SSL renewals, firewall policy amendments (WatchGuard/SonicWall), and Mimecast email security.

● Utilize NinjaOne and Halo PSA to maintain accurate documentation and time entries.

2nd Line Information Technology Engineer Babble

02/2024 – 09/2025 Remote (UK-based Client Support)

● Achieved the best weekly KPI and held the record for the most ticket closures in a company of 500+ employees.

● Provided end-to-end support for Windows environments, Active Directory, and Microsoft 365 configuration.

● Recognized for maintaining high standards of quality and accuracy while managing high-volume service desk demands.

Remote Service Desk Technician Tech Guru

10/2023 – 12/2023 Remote (USA-based Client Support)

● Assisted international clients with Autotask, Datto/RMM, Azure AD, and GPOs.

● Exceeded ticket closure expectations and received glowing reviews from clients ranging from receptionists to CEOs.

Senior IT Field Technician Indlela Data

01/2020 – 10/2020 Klerksdorp, South Africa

● Designated Network Administrator for VIP government officials, managing desktop, server, and network/printer-related issues nationwide.

IT Lecturer, Pearson VUE Manager & Network Administrator Centurion Academy

01/2015 – 06/2018 Pretoria, South Africa

● Managed campus network infrastructure and provided end-user support while lecturing IT and Network Engineering students.

Tier 3 Support Technician & Service Owner (Unified Communications) Westech

06/2014 – 12/2014 Hillbrow, South Africa

● Implemented and maintained network infrastructures for clinics nationwide.

IT Engineer P-Cubed

04/2014 – 06/2014 Bryanston, South Africa

● Completed a 3-month contract to migrate network infrastructure to a new building site with zero downtime.

IT Manager Sahara Computers

06/2013 – 04/2014 Midrand, South Africa

● Implemented network infrastructure for high-profile clients including Tegeta and ANN7.

IT Instructor / Assistant Network Administrator CTI Education Group

01/2010 – 06/2013 Potchefstroom, South Africa

IT Technician PCI Computers

01/2007 – 12/2007 Potchefstroom, South Africa

Logistics Manager & IT Technician JMR Engineering

01/2002 – 12/2006 Potchefstroom, South Africa

ADDITIONAL EXPERIENCE

● Agricultural/Engineering (USA): Semi-truck driver, Cattle transporter, MIG/pulse welder and Farmer (2018–2019, 2021–2022).

● Sales: Regional Sales Rep and Training Officer (2020–2021).

EDUCATION & CERTIFICATIONS

Core Qualifications:

● BTEC: IT Engineering & Information Systems / Network Engineering - CTI Education Group.

● Network Technician Diploma - Boston City Campus.

● Computer Technician & Software Specialist Diplomas - Boston City Campus.

● Grade 12 Certificate.

Technical Certifications:

● Microsoft: Azure AZ-900 Fundamentals, Azure Advanced, MS Office 365 Foundation.

● CompTIA: A+, N+, CTT+ Classroom Trainer.

● Security: Ethical Hacking, Sophos Central Endpoint Protection Engineer, Mimecast Technology Specialist.

● Cloud/Backup: Acronis Cloud Tech Professional (Backup, MS, & Disaster Recovery).

● Other: ITIL Foundation, Sage 50c Pastel, Pearson VUE Administrator.

PERSONAL INFORMATION

● Languages: English (Native), Afrikaans (Native).

● Status: No criminal convictions (Police Clearance Certificate), USA Social Security Card holder.

● Interests: Technology documentaries, MIG/Pulse welding projects, Mythology

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