Operations & Practice Management Leader
Resume:
HIAWATHA E ADAMS
Practice Manager Operations Management Team Leadership Financial Oversight
+1-440-***-**** **************@*****.*** 16247 Canterbury Dr., Strongsville, Ohio EXPERIENCE
Practice Manager
Columbia Animal Clinic
11/2010 - Present Columbia Station, OH
Oversee daily operations of a veterinary practice including financial management and HR coordination.
Manage accounts payable/receivable, financial balancing, and cost management for optimal budget adherence.
Lead staff scheduling, payroll processing, and the development of HR policies to maintain compliance and high service standards.
Develop and implement comprehensive operational policies and procedures to enhance efficiency and service.
Coordinate vendor relationships and negotiate supply ordering, ensuring cost- effective inventory control.
Maintain and troubleshoot internal IT systems, including software, POS, and peripherals to ensure operational continuity.
Address client concerns efficiently, upholding high service standards and ensuring regulatory compliance.
Assistant Manager
Dollar General
05/2022 - 10/2022 Brunswick, OH
Assisted with daily store operations and financial balancing Supported staff supervision and scheduling
Managed inventory systems, merchandising, and vendor coordination Assisted with POS troubleshooting and reporting tools Handled customer service and issue resolution
Melt Department Manager
Columbus Steel Castings
07/2006 - 11/2010 Columbus, OH
Supervised melt department operations and production scheduling Managed steel scrap composition and material preparation Oversaw ladle maintenance and equipment processes
Directed production personnel and workflow efficiency Ensured adherence to safety and operational standards 3rd Shift Lead
BP
08/2000 - 07/2006 Columbus, OH
Supervised shift operations and trained new employees Balanced store financials and daily books
Operated POS systems and managed merchandising
Delivered consistent customer service in a fast-paced environment Maintenance Administrator
Ameritech Ohio
03/1996 - 08/2000 Columbus, OH
Handled inbound customer service calls
Investigated and resolved service outage conditions Maintained and updated customer account records
Developed training materials and assisted in onboarding new employees Rebuilt customer relationships through issue resolution and follow-through EDUCATION
Associate of Applied Science
Columbus State Community College
04/2008 - 08/2010 Columbus, OH
High School Diploma
Marion Franklin High School
08/1991 - 06/1995 Columbus, OH
SUMMARY
Versatile operations and management professional with over 20 years of progressive leadership experience across healthcare services, manufacturing, retail,
telecommunications, and technical support environments. Proven ability to oversee daily operations, manage payroll and financial processes, coordinate inventory and vendor relationships, supervise teams, and maintain IT systems continuity. Recognized for workflow optimization,
accountability, safety compliance, and strong customer service standards. Associate of Applied Science in Electrical Engineering Technology.
KEY ACHIEVEMENTS
Improved clinic efficiency
Increased operational efficiency by 25% at
Columbia Animal Clinic within 6 months.
Cost reduction achievement
Reduced inventory costs by 15% through strategic
vendor negotiations.
Boosted customer retention
Enhanced customer retention by 30% via improved
service standards at Dollar General.
Increased team productivity
Managed a team of 10 in melt department,
increasing productivity by 20%.
SKILLS
Operations & Workflow Management
Staff Supervision & Scheduling
Payroll & Financial Administration
Accounts Payable / Accounts Receivable
Inventory Control & Vendor Coordination
Production Scheduling & Safety Compliance
IT Systems Oversight & Troubleshooting
POS Systems & Retail Operations
Customer Service & Conflict Resolution
Policy Development & Process Improvement
Training & Team Development
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
Contact this candidate