Front Desk Concierge Professional
Resume:
Roxanna Welsh
Miami Gardens, FL *****
***********@*****.***
Professional Summary
Obtain a position within a company where I can enhance my skills and grow with the company Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Concierge/Front Desk
Miami Jewish Health-Miami, FL
March 2023 to Present
Help residents an management an answer phone multiple call.upload documents an more Front Desk Agent
Turnberry association-Miami Gardens, FL
January 2019 to September 2021
I work front desk in the lobby as a concierge security Front Desk Agent
Allied Universal-Doral, FL
November 2013 to June 2021
Front desk gathering calls checking people in have strong security skills Assistant Manager
UNIVERSAL SECURITY-Miami, FL
November 2018 to May 2019
• Maintain a fast speed of service, especially during rush times
• Take orders from customers and input their selections into the restaurant's computer systems
• Assemble orders on trays or in bags depending on the type of order.
• Process large orders for events
Customer Service Agent At&t Solutions MG
UNIVERSAL SECURITY-Miami, FL
December 2017 to September 2018
Conferred with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
• Checked to ensure that appropriate changes were made to resolve customers problems.
• Kept records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Resolved customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
• Completed contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
Education
High school diploma
Kingston High School
August 1989 to July 1992
Upper secondary education
Skills
• Excellent written and verbal communication skills.
• Writing Skills
• Social work
• Administrative experience
• EMR/EHR
• Microsoft Excel
• Availity
• Organizational skills
• Proficient in Microsoft Office including Excel and Powerpoint. ABILITIES
• Skilled nursing facility
• Front desk
• Able to translate complex text into easily readable material.
• Conflict management
• Clerical Experience
• Word Processing
• Microsoft Office
• POS systems
• Hotel experience
• Patient interaction
• Insurance verification
• Office Administration
• Hospital experience
• Data entry
• Sales
• Receptionist experience within corporate industry
• Team development
• Typing
• Restaurant experience
• Guest services
• Microsoft Outlook
• Computer literacy
• Phone communication
• Microsoft Powerpoint
• Excel
• Security
• Phone Etiquette
• Excellent editing skills.
• SKILLS &
• English
• Negotiation
• Windows
• Client interaction via phone calls
• Managing patient records
• Medical administrative support
• Surveillance
• Attention to detail
• Warehouse experience
• Medical scheduling
• Order Entry
Languages
• English
Certifications and Licenses
Class D
Guard Card
CPR Certification
Driver's License
First Aid Certification
Class D Security
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