Dynamic Guest Services Specialist with Front Desk Focus

Ava Brewington

760-***-**** *******@*****.*** Palm Springs, CA 92262

Profile

Dynamic Guest Services professional specializing in front desk operations and guest appreciation. Enhanced guest experience by streamlining check-in/check-out processes and resolving conflicts efficiently, leading to improved feedback. Proficient in managing reservation systems, coordinating with housekeeping and maintenance for optimal room readiness. Passionate about delivering exceptional service while effectively utilizing industry-standard software to boost operational efficiency. Professional Experience

GUEST SERVICES AND FRONT DESK, QUORUM HOTELS & RESORTS-PALM SPRINGS,CA Mar 2025-Nov 2025

Manage Opera Cloud reservation system for La Serena Villas (Michelin Rated) Del Marcos

& ThreeFifty Hotel.

* Check-in and check-out guests, generate folios, collect payments for hotel, spa, boutique and restaurant services.

* Facilitate bookings and changes through various channels. Ensure room inspections, address any maintenance issues and special requests for arrivals.

* Offer concierge services, sharing knowledge of local events, activities and dining. CUSTOMER SERVICE AGENT- PT-SEASONAL, AGI- AIR CANADA AND PORTER AIRLINES, PALM SPRINGS,CA Nov 2024-Mar 2025

Complete training, certification and badging for PSP airport, FAA and TSA requirements.

* Conduct passenger check-in, verify documents for international travel.

* Print boarding passes, check and weigh baggage and create baggage tags for flight.

* Utilized PA systems for gate boarding, departures and baggage claim announcements

* Grooming of aircraft, operate jetways for boarding and deplaning. CLEAR AMBASSADOR- CLEAR-PSP — PALM SPRINGS, CA

Aug 2023- Nov 2024

Greet and confirm CLEAR members boarding flights.

* Verify CLEAR and TSA pre-check members using passenger’s biometrics.

* Escort members to TSA priority, ensuring compliance with security protocols and a seamless travel experience.

* Educate and sign up prospects on CLEAR memberships for all events and provide enrollment options.

FRONT DESK MANAGER- THE WEEKEND- PALM SPRINGS, CA

Apr 2021- Jun 2023

Managed front desk operations and guest communications for booking reservations, arrivals and departures. Offered contactless arrival and stay, post covid pandemic.

* Coordinate room assignments and housekeeping schedule to maximize room revenue.

* Ensure billing protocol for guest folios are accurate and updated.

* Respond to emails, texts and phone calls in timely manner, check third party and international bookings for discrepancies to correct. COMMUNITY MANAGER- RAVINIA COMMUNITIES- RESIDENTIAL- PALM SPRINGS, CA Oct 2017-Nov 2019

Managed daily operations for 190 units, ensuring responsiveness to emergencies 24/7. Processing of all applications, leases and payments.

* Direct and supervise maintenance, landscaping projects and pool services.

* Streamlined rent collection, reducing late rent payments. Addressed and resolved resident complaints or concerns effectively.

* Implemented landscaping and other amenities, elevating property aesthetics.

* Submitted to corporate bi-weekly, vendor invoicing, staff payroll and violations to company’s rules and regulations .

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