Experienced Microsoft Suite & Customer Support Specialist

Michael Marvellous Ebube

*******************@*****.*** +234906-***-**** Lekki, Lagos NG. SUMMARY

Customer-focused Customer Experience Representative with 4+ years of experience delivering timely, empathetic, and solution-driven support across remote and hybrid environments. Proven ability to handle high-volume customer inquiries, resolve issues efficiently, and follow up to ensure satisfaction and trust. Skilled in active listening, CRM tools, and cross-team collaboration to create smooth, positive customer journeys. Organized, patient, and committed to building long-term customer loyalty.

EXPERIENCE

Customer Experience & Support Representative

Grassroot Movement for Tinubu Mar 2024 – November 2025

Served as the first point of contact for client and user inquiries, providing timely and professional responses across digital communication channels.

Actively listened to customer concerns, identified issues, and delivered clear, step-by-step solutions to ensure resolution and satisfaction.

Managed and resolved escalated cases with patience and empathy, maintaining a calm and positive customer experience.

Followed up with users after issue resolution to confirm satisfaction and strengthen trust.

Collaborated remotely with internal teams to ensure smooth service delivery and consistent customer communication.

Created and updated internal support documentation to improve response time and service quality.

Customer Support Assistant (Remote)

Martgab Nigeria Enterprise Dec 2022 – Mar 2023

Responded to customer inquiries and service requests using CRM tools, ensuring accurate and timely assistance.

Assisted customers with account access, data-related concerns, and general service questions.

Maintained detailed interaction logs to support follow-ups and improve customer satisfaction tracking.

Communicated technical and non-technical solutions clearly to customers with varying levels of understanding.

Worked closely with supervisors and internal teams to resolve complex issues efficiently. Freelance Data Entry Clerk (Remote)

Self-Employed Jan 2021 – Dec 2025

Managed client data entry projects, entering product details, identifiers, and transactional information.

Ensured data accuracy by performing regular reviews and maintaining clear documentation trails.

Delivered reports highlighting missing data and quality concerns for client follow-up.

Consistently met project deadlines while maintaining above 99% accuracy on all submissions.

SKILLS

Customer Experience & Client Support

Active Listening & Empathetic Communication

Issue Resolution & Follow-Up Management

CRM & Support Tools (Zoho, Excel)

Remote Team Collaboration

Time Management & Organization

Customer Satisfaction & Retention

Conflict Resolution & Patience

Microsoft 365 (Outlook, Teams, Word, Excel)

EDUCATION

Ordinary Nation Diploma – Computer Operation and Graphics De-Wiz World Computer Training Center 2020 - 2021 Bachelor of Science in Management and Information Technology Ifatoss University Benin Republic Dec 2020 – Dec 2025 (in view)

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