Front Desk Specialist Seeking Growth Opportunities
Resume:
Fidelity Gibson
Fredericksburg, VA *****
**************@*****.***
Professional Summary
Organized and motivated Volunteer eager to apply time management and organizational skills in various Authorized to work in the US for any employer
Work Experience
Front Desk
Otolaryngology Associates-Fairfax, VA
August 2024 to Present
1. Front desk checked in patients and checked out patients using eClinicalworks 2. Closed down the office, Counting down money making sure money was correct 3. Answering calls scheduling patient appointments.
• Greeted and checked in guests, ensuring a positive first impression and providing exceptional customer service
Front Desk
Fairfax allergy and sinus clinic-VA
January 2025 to April 2025
• Greeted and checked in guests, ensuring a positive first impression and providing exceptional customer service
• Managed incoming calls, directing them to the appropriate department or staff member for prompt resolution
• Maintained an organized front desk area, including managing visitor logbooks and issuing visitor badges
• Assisted with guest inquiries, resolving issues promptly and efficiently to ensure guest satisfaction
• Scheduled appointments and maintained calendars for multiple staff members, optimizing time management
• Handled cash transactions accurately and securely, reconciling daily sales reports with minimal discrepancies
• Responded to email inquiries in a professional manner within established timelines
• Collaborated with other departments such as concierge services or maintenance to address guest needs effectively
• Trained new front desk personnel on standard operating procedures and customer service protocols
• Streamlined check-out process by implementing automated billing system resulting in XX% decrease in errors
• Resolved XX% of guest complaints independently without escalation to management
• Updated reservation systems with accurate information on room availability and rates for efficient bookings
Dunkin Donuts Crew Member
Dunkin Baskin Robbins-Falls Church, VA
February 2024 to March 2025
• Provided exceptional customer service by greeting and assisting customers in a friendly and efficient manner
• Prepared and served food and beverages according to Dunkin Donuts' standards, ensuring quality and consistency
• Operated cash register accurately, handling transactions with precision while maintaining a balanced drawer at the end of each shift
• Maintained cleanliness and organization of the store, including restocking supplies, cleaning equipment, and sanitizing work areas
• Collaborated with team members to ensure smooth operations during peak hours, effectively managing high volume of orders
• Followed all safety procedures and guidelines to maintain a safe working environment for both employees and customers
• Assisted in inventory management by monitoring stock levels, rotating products based on expiration dates, and notifying management of any shortages or discrepancies
• Contributed to upselling efforts by recommending additional items or promotions to customers based on their preferences or order history
• Participated in training programs to enhance product knowledge, improve customer service skills, and stay updated on company policies
• Handled customer complaints or concerns promptly and professionally, resolving issues to ensure customer satisfaction
Cashier
Party city-VA
October 2023 to December 2024
• Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
• Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
• Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
• Assisted in training new cashiers on proper procedures for handling transactions and resolving customer issues
• Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed
• Ensured cleanliness and organization of the checkout area, including bagging items properly and restocking supplies as needed
• Utilized point-of-sale (POS) system proficiently to process discounts, coupons, gift cards, and loyalty rewards programs
• Handled exchanges or refunds according to company policies while providing excellent service to dissatisfied customers
• Maintained knowledge of current promotions, sales events, and store policies to provide accurate information to customers
• Contributed ideas for improving checkout processes or enhancing customer experience based on feedback from customers or colleagues
• Assisted in inventory management by monitoring stock levels at the checkout counter
• Suggested alternative products when requested items were out of stock
• Trained new employees on operating cash registers effectively
• Maintained confidentiality of sensitive financial information during transactions
• Collaborated with the loss prevention team to identify and prevent fraudulent activities at the checkout counter
• Assisted in implementing new cash handling procedures to improve accuracy and reduce errors
• Managed customer complaints or concerns promptly, ensuring a positive resolution and maintaining customer satisfaction
Front Desk Receptionist
Ankle and Foot Associates-VA
April 2023 to December 2024
Worked front desk help checking in and out patients and schedule appointments for patients, organizing patients files .
• Greeted and welcomed guests, providing a positive first impression of the company
• Managed a high volume of incoming calls, directing them to the appropriate departments or individuals
• Scheduled appointments and maintained an organized calendar for multiple staff members Caregiver
Good Neighbor Homes-Arlington, VA
December 2023 to July 2024
1. Worked 3 days out of the week two 8 hour shifts one 14 hour shift. 2. Cooked and served dinner
3. Cleaned up home and washed and completed laundry 4. Gave baths and showers to clients
5. Had daily activities planned for the day and meal plans. 6. Scanned in and handed out meds and its right time. 7. Charted documents if client falls or any PICA accident's. Volunteer Work
Hinesight-Fredericksburg, VA
January 2020 to November 2021
• Demonstrated leadership by making improvements to work processes and helping to train others.
• Defined strategies and created a plan to achieve ambitious operational objectives.
• Volunteered and helped the kids at hinesight
• Taking care of the kids was my responsibility
• Worked successfully with diverse group of Volunteers to accomplish goals and address issues related to the kids and other problems.
• Juggled multiple projects and tasks to ensure that the kids were safe but also having fun. Volunteer Work
Central Rappahannock-Library, PA
July 2019 to September 2021
• Located requested books on shelves for library patrons.
• Collected materials from depository, checking them back into system and reshelving.
• Assisted with checking in and out books and materials at library serving Many people.
• Volunteered at children's events at library, reading to youngsters and assisting them with selecting appropriate books.
• Helped with the computers
• Performed clerical duties such as answering phones, making copies and mailing materials. Cashier Assistant
rue21-Fredericksburg, VA
February 2021 to April 2021
• Assisted with customer requests and answered questions to improve satisfaction.
• Swept and mopped front end during shifts to maintain professional appearance.
• Backed up cashiers ringing up large number of customers by bagging products. Education
CNA (Online course)
George Mason University-VA
January 2024 to Present
GED
Stafford, VA
December 2023 to December 2024
Skills
• Communication Skills
• Clerical Experience
• 2. Planning
• EMR systems
• 3.Active listening
• Computer Operation
• 1. Working collaboratively
• English
• Organizational Skills
• Translation
• 5. Fluent in Spanish
• Leadership
• Animal Care
• 4. Problem resolution
• eClinicalWorks
• Time Management
• Medical Scheduling
Contact this candidate